Rebecca Aidoo Borsah

Rebecca Aidoo-Borsah Virtual Assistant | Customer Support Specialist | Remote LinkedIn: linkedin.com/in/rebeccaaidooborsah7 Professional Summary Reliable and detail oriented Virtual Assistant and Customer Support Specialist with over three years of experience supporting small businesses and digital teams. Skilled in email and calendar management, CRM tools, customer engagement, and administrative support. Highly organized, tech savvy, and focused on delivering quality service in remote work environments. Core Skills- Virtual Assistance Email and Calendar Management CRM Tools including Zoho, HubSpot, and Freshdesk Customer Support via Email, Chat, and Phone Data Entry and Online Research Task Management using Trello and Asana Microsoft Office and Google Workspace Order Tracking and Complaint Resolution Professional Experience Virtual Assistant, Koose Digital Services, Accra, Ghana January 2023 to Present 1 Managed executive calendar, inbox, and client follow ups 2 Conducted online research and organized data in spreadsheets 3 Provided basic social media support and maintained client records 4 Maintained high task accuracy and met weekly deadlines Customer Support Agent, SwiftMart Ghana, Accra, Ghana September 2021 to December 2022 1 Handled over one hundred weekly customer inquiries 2 Resolved delivery issues, processed returns, and tracked orders 3 Maintained customer records using CRM tools 4 Achieved high customer satisfaction ratings Education and Certifications 1 Certificate in Virtual Assistance, ALX Africa 2 Customer Service Fundamentals, Coursera 3 Self paced training in Google Workspace and CRM platforms Languages 1 English, Fluent 2 Twi, Conversational