Rebecah Solomon

SOLOMON REBECCAH OKLOMEH PROFESSIONAL SUMMARY Dedicated and results-driven Sales and Customer Support professional with proven experience in sales management, customer relationship management, and administrative support. Skilled in resolving customer issues, managing sales targets, scheduling appointments, and maintaining accurate records. Strong communicator with excellent problem-solving skills, attention to detail, and the ability to thrive in fast-paced environments. Committed to delivering exceptional customer service and achieving organizational goals. CORE SKILLS • • • • • Sales C Negotiation Customer Relationship Management (CRM) Customer Support C Complaint Resolution Microsoft Office Suite (Word, Excel, PowerPoint) GAAP C MICROS • • • • • Active Listening Time Management C Organization Data Analysis C Record Keeping Effective Communication Team Leadership C Coaching PROFESSIONAL EXPERIENCE SKYLINE INTERNATIONAL HOSPITALITY AND TOURISM LIMITED Sales Manager April 2024 – December 2025 • • • • • • • • Developed and implemented comprehensive sales strategies to achieve short- and long-term targets. Set and monitored sales goals to ensure consistent business growth. Analyzed market trends, customer behavior, and competitor activities to guide decision-making. Maintained accurate daily, weekly, and monthly records of costs and revenue. Analyzed sales data and adjusted strategies to improve performance. Collected and evaluated guest feedback and recommended menu and service improvements. Oversaw customer feedback and ensured prompt resolution of concerns. Set individual performance targets and evaluated staff using KPIs. SKYLINE INTERNATIONAL HOSPITALITY AND TOURISM LIMITED Customer Support Assistant September 2022 – March 2024 • • Responded to customer inquiries via phone, email, chat, and social media. Resolved customer complaints calmly and efficiently to ensure satisfaction. • • • Provided detailed information on products and services. Assisted customers with order placement, tracking, and returns. Monitored task progress and offered guidance to team members when needed. • Addressed operational challenges, including customer complaints and equipment issues. Conducted team meetings to share updates and encourage collaboration. Coached and mentored team members to enhance performance and skill development. • • JENNY KITCHEN Supervisor September 2021 – August 2022 • • • • • Supervised food preparation, presentation, and service delivery. Ensured prompt, friendly, and professional customer service. Oversaw daily restaurant operations to ensure smooth workflow. Maintained strong customer relationships to encourage repeat business. Ensured compliance with high food quality and hygiene standards. • Resolved customer complaints promptly and effectively. EDUCATION Bachelor of Science (B.Sc.) in Economics – 2018 Nasarawa State University, Keffi, Nasarawa State West African Examination Council (WAEC) – 2013 Government Secondary School, Gyel, Jos South, Plateau State National Examination Council (NECO) – 2013 First School Leaving Certificate (FSLC) – 2006 The Lords International School (Manila), Jos South, Plateau State CERTIFICATIONS s TRAINING • • • Certification in Catering and Nutrition EVA-Green Skill Acquisition Center Certificate of Attendance Citizenship and Leadership Training Centre, Mountain School, Shere Hills, Jos – December 2015 Certificate of Attendance Citizenship and Leadership Training Centre, Mountain School, Shere Hills, Jos – December 2010