Reana Nugnes

REANA NUGNES 34145 Trieste, Italy | (+39) - |- PROFESSIONAL SUMMARY Resourceful and tireless Order Fulfillment Specialist/Customer Service Coordinator able to handle job requirements and meet company goals. Always looking for ways to improve operations and increase team success. Resolves problems tactfully, keeping customer satisfied. SKILLS Customer service specialist Ordering supplies Customer order fulfillment Accurate order fulfillment Multi-tasker Managerial Microsoft Excel, Word, Outlook Fast learner Team player Problem solver WORK HISTORY Order Fulfillment Specialist/Customer Service Coordinator - 04/2017 to Current Flex, Trieste, Italy Completion of all orders as requested by the client Effective fulfillment of all client’s requests Creation of weekly reports with a detailed analysis of on-time deliveries Attend daily production meetings to discuss the ongoing situations Discuss material availability or any other issues that are happening Daily updates of Excel files containing weekly plans, values and materials Work in a team to reach daily targets Provide what is need to the logistic team in order to have shipments and invoices ready Production Planner Assistant – 11/2016 to 03/2017 Flex, Trieste, Italy Inventory completion when was requested and needed Fill out and print all licenses Verify completion of tested material need for any urgencies Fill out all request forms for any borrowed material on behalf of all testers or the engineering department Fill out request forms for all materials that needed to be tested Open all production orders to be completed within the day System Integration Tester – 10/2015 to 10/2016 Flex, Trieste, Italy Test on optic fibers Optic measurements (power frequency spectrum analysis) Fill out all measurements obtained during testing in Excel Confirm the proper function of all tested boards (alarms, measurements) Use specific software to see all internal components and set up of each board to test Visual inspection and quality control to substantiate all boards are in perfect conditions System Integration Tester – 07/2010 to 09/2015 Alcatel-Lucent, Trieste, Italy Test on optic fibers Optic measurements (power frequency spectrum analysis) Fill out all measurements obtained during testing in Excel Confirm the proper function of all tested boards (alarms, measurements) Use specific software to see all internal components and set up of each board to test Visual inspection and quality control to substantiate all boards are in perfect conditions Manager – 11/2006 to 11/2009 Kendall Country Flowers & Gifts, Miami, Florida, USA Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings Reviewed and monitored scheduling, purchases, and other expenses to maintain the budget Promoted team collaboration, performance and efficiency by fostering a healthy environment focused on mutual success Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation Managed inventory control, cash control, and store opening and closing procedures Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback Supervised guests at the front counter, answering questions regarding products Minimized on-site cash with frequent deposits and high accuracy in predicting operations Completed all point of sale opening and closing procedures, including counting contents of the cash register Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements Rotated merchandise and displays to feature new products and promotions Developed new store location from the ground up by hiring and training efficient team Approved regular payroll submissions for employees Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns. Legal Secretary/Receptionist – 08/2006 to 10/2006 Jacobowitz & Ostroff, P.A., North Miami Beach, Florida, USA Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information Provided clerical support to company employees by copying, faxing, and filing documents Corresponded with clients through email, telephone, or postal mail Supported various administrative duties by proofreading, transcribing and invoicing Answered high-volume, multi-line telephone directing callers to appropriate company personnel Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Resolved clients’ problems and complaints Oversaw inventory activities, including materials monitoring supplies stocking and re-stocking Sorted, received, and distributed mail correspondence between departments and personnel Legal Secretary/Receptionist – 03/2005 to 03/2006 Law Office of Mark J. Labate, Pompano Beach, Florida, USA Answered telephone calls to field inquiries from clients, vendors, and various other callers seeking information Provided clerical support to company employees by copying, faxing, and filing documents Corresponded with clients through email, telephone, or postal mail Supported various administrative duties by proofreading, transcribing and invoicing Answer a large volume of incoming calls daily to resolve customers’ issues and schedule appointments Resolved clients’ problems and complaints Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance Draft letters and immigration applications and retrieve any needed information or documents from the client Assist lawyer with any document completion before all court hearings Prepare immigration packets to send USCIS and clients EDUCATION Bachelor of Arts: Legal Studies, 09/2009 Keiser University – Pembroke Pines, Florida, USA Associates of Arts: Paralegal Studies, 02/2006 Keiser University – Miami, Florida, USA LANGUAGES English: Bilingual or Proficient (C2) Italian: Bilingual or Proficient (C2) Spanish: Advanced (C1)