Reagan E. Neely--LinkedIn: https://www.linkedin.com/in/reaganneely/
Professional Summary:
Seasoned professional with outstanding client service and project management experience.
Serves as the main point of contact for high-touch clients. Sustains superior written and
oral communication skills, conflict resolution abilities, supreme interpersonal and
organizational skills, and superb attention to detail. Skillful at Microsoft Office, Salesforce,
Monday.com, Wrike, Trello, Asana, Front, and the Google suite of products. Experience with
multiple industries, including: adtech, healthcare, marketing, global HR, L&D, and
technology. Google Adwords and HubSpot certified.
Skills and Qualifications:
● Software Proficiency:
o Expertise with Google suite of products and Microsoft Office Suite.
o Knowledge of several CRM’s including extensive knowledge of
Salesforce.com. Ability to train colleagues on Salesforce.com procedures and
best practices.
o Knowledge of Project Management software, including Asana, Monday.com,
Teamwork, Basecamp, Wrike, Trello, and JIRA.
● Communication Skills:
o Excellent oral and written communication skills, as well as a quick learning
style with the ability to adapt to any office environment, including a remote
setting.
o Professional writing and editing experience.
● Other Skills:
o Extensive background in customer support services, including experience in
a call-center environment.
o Extensive onboarding and implementation experience with multiple types of
SaaS software and other products.
Key Competencies:
Customer Success, Manager, Customer Relations, Customer Satisfaction, Customer Service,
Client Management, Relationship-building, Account Management, Client Success, Customer
Retention, Problem-solving, Communication Skills, Time Management, Negotiation Skills,
Leadership, Sales, Technical Knowledge, CRM, Analytical Skills, Data Analysis, Product
Knowledge, Customer Onboarding, Customer Support, Upselling, Cross-selling, Renewals,
KPIs, Customer Loyalty, Customer Advocacy, Customer Feedback.
General Competencies:
Public Speaking, Responsibility, Detail-oriented, Strategic Thinking, Writing, Conflict
Resolution, Budgeting, Empathy, Teamwork, Self-motivated, Customer Service, Analytical,
Management, Problem Solving, Technical Skills.
Education:
The University of Texas at Austin, B.A.
Major: Psychology | Minor: Communications
Employment History:
Customer Success Manager, StitcherAds (acquired by Kargo Commerce)
June 2022 – January 2025
● Worked remotely with retail and grocery clients to help them use the StitcherAds
platform to create and deploy personalized online advertising at scale.
● Managed multiple projects consecutively, ensuring deadlines were met and
deliverables presented on time and within project scope.
● Worked closely with the Creative Team to provide direction around the creation of
creative assets for client use. Managed client creative projects alongside Creative
Team to produce spectacular designs for client advertising uses.
● Worked closely with the Product team to convey customer feedback in order to
improve Kargo Commerce platform and features.
● Worked closely with the Data team and leadership to ensure excellent customer
satisfaction.
● Managed post-sales relationships with new and existing clients to ensure long-term
success with the company, including helping client accounts to grow within my book
of business.
● Took on new projects to assist my team with collaboration and seamless transitions
from other pods to my own.
○ Created a Playbook for Meta Digital Circular launches to be used across the
company.
● Managed creations of checklists and templates to ensure client milestones were
achieved on time and within project scope.
Customer Success Manager, Hone
July 2021 – June 2022
● Worked remotely with a wide range of clients to assist them with their L&D goals for
their workforce. Managed client projects from post-sale to post-program, while
managing multiple stakeholder expectations.
● Worked with multiple client team members and internal team members to
successfully onboard program participants.
● Built strong relationships with clients in order to understand their needs and ensure
their success with their learning program.
● Conducted regular check-ins, QBRs, and program assessments, ensuring a stellar
client experience.
● Partnered with Product to increase product adoption while actively managing
customer feedback. Worked with Sales to ensure clients renewed and/or expanded
their partnership with Hone.
● Effectively communicated and partnered with other departments on various
internal projects while acting in the client's best interests always.
Customer Success Manager, Papaya Global
September 2020 – June 2021
● Worked remotely with medium to enterprise-level clients looking to expand their
global workforce.
● Grew product adoption and use. Onboarded new clients and workers to the Papaya
platform.
● Trained and educated customers on the platform.
● Maintained end-to-end ownership for all customer projects, and acted as customer
advocate within the company based on a deep understanding of client's business
and needs.
● Operated as lead point of contact for any and all matters specific to the client
portfolio, including escalation and troubleshooting to resolve client issues.
● Advised on the progress of monthly/quarterly initiatives to internal and external
stakeholders.
● Actively worked on growing client portfolios with additional opportunities.
Enterprise Client Success Manager, Medici (3-month contract)
June 2020 – September 2020
● Worked remotely with Enterprise-level Chiron Health partners to manage their
relationship with the company and retain their business.
● Responsibilities included:
○ onboarding new clients (implementation, training, best practices)
○ managing client projects from start to finish
○ driving utilization and success by proactively engaging with clients to ensure
they are achieving objectives and maximizing the use of their Chiron product
○ monitoring client health
○ generating client referrals
○ forecasting churn risk and mitigating that risk
○ keeping clients informed of upcoming/new products and features
○ collaborating with Product & Engineering on opportunities to improve client
experience
Accounts/Projects Manager (1099 contractor), Neon Ambition
February 2019 – April 2020
● Worked remotely to manage client accounts and projects in the digital marketing
space.
● Onboarded new clients and managed internal teams to ensure project deadlines
were met and campaigns were set up successfully.
● Managed and coordinated multiple projects, ensuring they were completed on time
and on budget.
● Communicated project status to stakeholders and key project participants.
● Facilitated and encouraged collaboration across departments to ensure projects
were completed successfully.
● Delegated work to team members based on skills and expertise.
● Closely monitored digital campaigns for continued success; making adjustments
when necessary. Reported ROI to clients on a weekly, monthly, and quarterly basis.
● Created social media content for Neon Ambition clientele, and created content
marketing collateral for Neon Ambition and its clientele.
● Proofread and edited public-facing website pages, communications, blog posts,
emails, and other forms of content.
Account Manager/Search Marketing Consultant, Web.com
March 2017 – February 2019
● Maintained client relationships for a sizable book of business in a wide variety of
segments, including legal, finance, healthcare, IT, and real estate. About 75% of
clients were law firms.
● Consulted on the development and improvement of clients’ marketing strategies via
phone, email, and online meetings.
● Proactively monitored accounts to find strengths and weaknesses with clients’
current marketing campaigns. Worked to find solutions to client issues that also
strengthened partner relationships.
● Partnered with Search Marketing Analysts to strongly represent SEM / SEO analysis.
Consistently worked with Sales, Product Management, and Client Services Managers
to ensure the highest level of client and partner satisfaction.
● Used HTML in creating and updating client websites. Utilized Salesforce.com
extensively to maintain proper account records and documentation.
