R
REA
VACUNAWA
Virtual Assistant
CONTACT
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EDUCATION
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Experienced Customer Service Representative adept in
managing billing and sales accounts, with a proven track
record of delivering exceptional service. Skilled in cold
calling and appointment setting, effectively generating
leads and fostering client relationships. Additionally,
proficient in social media management, having successfully
overseen marketing efforts for own online business.
BACHELOR OF SCIENCE IN
PSYCHOLOGY
Energetic, detail-oriented, and dedicated professional
Our Lady of Fatima University
every role.
committed to driving results and exceeding expectations in
2016 - 2020
SKILLS
Customer Service
Cold Calling
Appointment Setting
Social Media Management
Content Creation
Data Entry
Basic Editing
Communication skills (verbal and
written)
WORK EXPERIENCE
COLD CALLER AND VIRTUAL ASSISTANT
Family First Life
March 2023 - February 2025
Conducted cold calling campaigns using phoneburner,
ringy and Kixie for life insurance leads.
Managed data entry on Google Sheets and scheduled
appointments.
Provided crucial support, including training new hires
and assisting with administrative tasks.
Problem-solving
Time management
Organization
BUSINESS OWNER (SOCIAL MEDIA MANAGER)
Multitasking
CT’s Kitchenette
Problem solving
October 2020 - Present
Technical proficiency
TECHNICAL SKILLS
Productivity Tools:
Google Workspace (Google Sheets,
Google Drive, Google Calendar,
Google Docs)
Microsoft Office Suite (Word,
PowerPoint, Excel)
Established and managed an online business, specializing
in social media management.
Created engaging content, responded to customer
inquiries, and fostered strong customer relationships.
Editing Software:
CUSTOMER SERVICE REPRESENTATIVE
Canva
VXI Global
PhotoRoom
April 2019 - October 2020
Filmora
CupCut
Communication Platforms:
Zoom
Managed AT&T billing and sales accounts, upselling
products and resolving billing concerns.
Provided exceptional customer service via multiple
channels, contributing to high customer satisfaction.
Skype
Google Meet
GoToMeeting
ESL TEACHER
VXI Global
November 2018 - May 2019
Dialer Software:
Ringy
PhoneBurner
Dialpad
Kixie
Ring Central
Taught English to Chinese students across preschool to
college levels.
Developed and executed tailored lesson plans,
monitored student progress, and provided feedback.
