REA RESURRECION YAÑEZ
CUSTOMER SUPPORT | PROPERTY MANAGEMENT
CONTACT
CAREER PROGRESSION
E:-
4BARZUP.COM
Virtual Assistant (May2017- Present) | Part-time
Skype: Ryanez3
Updating and Editing WordPress websites
P: -
Ormoc City, Leyte 6541
Philippines
PROFILE
A professional Customer
Service Agent with over 7 years
of online work experience in
various industries. I possess
impeccable written and verbal
communication skills as well as
analytical skills that make me
an effective and efficient
employee.
Other admin tasks like creating files and updating documents, web
research, appointment-setting, data entry
PATPAT.COM
Customer Support (Dec2017- June2018) | Full Time 9am- 5pm PST
Email management using Desk.com
Phone support using Jive.com
Handing additional admin tasks using Microsoft Excel
ENTERCASTLE.COM
Maintenance Specialist (Aug2016- Dec2017) | Full Time 9am- 5pm EST
Monitor and Document maintenance issues and resolutions
Schedule and coordinate with Tenants and Contractors via Phone,
Email, and Podium Text
Assess Contractor Reports and Update and Process payments
SOFTWARE
MS Office, Dropbox
Google Docs and Drive,
LiveChatInc, Zopim
InfusionSoft, Mailchimp
Ebay and Amazon Platforms
Prepare daily report of tasks done and maintenance issues resolved
Customer Service Support (Call and Email Handling)
DROPSHIPPING COMPANY (VIA UPWORK.COM)
Customer Support Representative (Oct2016- June2017) | Part-time
Managing eBay and Amazon Accounts
Handling email support responding to presale and postsale concerns
GrooveHQ, HighriseHQ
using Dropshipping Software salefreaks.com
Desk.com / Salesforce
Handling returns and processing refunds on eBay
Dropshipping - Salefreaks.com
Wordpress, WooCommerce,
Blogger.com
Skype, AmazonConnect,
JIVE, Dialpad
Basecamp, Trello, Slack
ONLINE DATING WEBSITE (VIA UPWORK.COM)
Admin Chat Support (Dec2015- July2016) | Part- time
Customer Service Support (Call and Email Handling)
Monitor Website User Activity
Detect and Delete Users who violate website TOS
REFERENCES
HELPFLOW.NET (VIA UPWORK.COM)
Live Chat Agent (May- Dec2015) | Full Time 10am- 7pm PST
Providing live chat support to various customers from different
Kemgadi Nwachukwu
CEO
websites using LiveChatInc
Sending leads via email to website owners
--
Allena Cruz
Staffing Manager---
Catherine Taneo
Team Leader--
Max Nussenbaum
CEO, Entercastle.com-Tara Lanigan
Head of Maintenance
Entercastle.com--
Nicole Williams
Managing Director- ext 401
CONNECT2CAR.COM
Virtual Assistant / Customer Support Agent -) | Part- time
Hired on a month-to-month basis depending on customer volume
Handling and providing phone and email support
Monitoring and updating website forums and customer accounts
database
Managing invoices
Web Research
Creating marketing email templates and sending out marketing
emails via Mailchimp
HELLORELAXATION.COM
Admin Assistant/ Customer Support (Nov2009- May2015) |
Full Time 10am- 8pm PST
Providing phone, chat, and email support
Preparing invoices, reports, calendar updates, marketing emails,
financial statements, guest guides, rental contracts, and other
documents
Handling vacation rental accounts in booking.com, Airbnb,
expedia.com, vacationrentals.com, homeaway and travelmob,
flipkey.com, and vrbo.com
HOT FM 107.1 ORMOC
Disc Jockey (2007- Oct 2009) | Part- time
Speaking Live on Air
Making playlists and broadcasting music and commercials
Voice Recording for commercial productions
REVIEWS FROM UPWORK CLIENTS
