REA MAE
ASOY
AGUILAR
CSR/ Scheduler
PROFILE
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•
•
Experienced customer service
representative with more than
six successful years of handling
inbound and outbound calls,
chats, and emails.
Retention specialist for several
years and was recognized as
one of the top earners in the
company.
I am a self-motivated, reliable,
and hard-working person. I
can work well with others but
also have the initiative on my
own. I can easily be trained
and I am adaptable to
changes.
CONTACT
PHONE:-
EMAIL:-
ADDRESS
Antipolo, Rizal, Philippines, 1870
EDUCATION
Capiz State University
2011 - 2013
Bachelor in Elementary Education
Technological Institute of the Philippines
2008 - 2009
Bachelor in Elementary Education
WORK EXPERIENCE
Visiting Angels – Staffing Coordinator
June 2022– April 2023
Responsible for staffing and scheduling caregivers for clients.
Pre-screening applicants and leads.
Taking inbound and outbound calls, SMS, chats, and emails.
Real Page Philippines – Contact Center Associate I
June 2020 – July 2021
Answering inbound maintenance calls from residents of different
properties
Dispatching technicians and maintenance men to the residence.
Creating service tickets
Alorica Inc - Account Specialist
January 2017 – March 2022
Analyzing customer’s feedback and reason for cancelation
Responsible for convincing customers to stay rather than cancel.
Taking inbound calls.
Providing resolution to billing and technical concerns.
Upselling radios and packages.
SPI GLOBAL – Reconnect Agent
June 2014 – October 2015
Helping customers reconnect their service from interruption
Explaining bills and handling disputes
Helping customers with their accounts to go back up to date and
current.
Upselling programs and devices.
Basic Troubleshooting
Convergys – General and Billing Representative
November 2013 – March 2014
Offering friendly and efficient service to customers
Helping them with billing and general inquiries
Upselling channels and kits
Basic Troubleshooting
SKILLS
Excellent Communication
Proactive Attitude
Excellent Time Management
Willingness to Learn
Time Management
Excellent Attention to Details
Excellent in Multi-Task
AWARDS
Top Reconnect Agent
I was awarded as the top agent for two consecutive quarters.
SPI Global
Top Performer
I was awarded as the top agent during the nesting period for
exemplary performance with CSAT, attendance, QA, and Radio Sales.
Alorica Inc
Top Earner
Recognized as a top earner while I was with the retention department.
I was one of those employees who got the highest sales revenue and
saved customers.
Alorica Inc
