Rea Katrina Calara

REA KATRINA CALARA Quezon City, Philippines · --· https://www.linkedin.com/in/rea-katrina-calara Efficient professional with 10+ years of experience and a proven knowledge of accounts receivable, customer service and conflict resolution. Aiming to secure a position in a reputable organization to expand my learnings, knowledge, and skills. EXPERIENCE AUGUST 2020 UP TO PRESENT CUSTOMER SERVICE SPECIALIST, SIMPLI LLC. Provide outstanding customer service to our clients via email, chat and phone calls. Respond to customer email through web-based application, such as but not limited to questions regarding order status, payment, product, promotions, technical problems, or the shopping experience. Respond to customer inquiries ensuring that all the necessary information is provided to meet the customer’s needs and resolve the issue. Order processing and fulfilment. JULY 2017 – DECEMBER 2018 COLLECTIONS COORDINATOR, CARDINAL HEALTH Accounts receivable analyst, collects and manages large account portfolio. Verifies validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers. Review AR aging report and perform customer account reconciliations, assist and develop plan to resolve outstanding balances. NOVEMBER 2014 – JUNE 2016 COLLECTIONS REPRESENTATIVE, WELLS FARGO OCTOBER 2013 – MAY 2014 SENIOR COLLECTIONS REPRESENTATIVE, CAPITAL ONE NOVEMBER 2007 – SEPTEMBER 2013 SENIOR COLLECTIONS REPRESENTATIVE, HSBC EDUCATION DE LA SALLE MEDICAL AND HEALTH SCIENCES INSTITUTE BACHELOR OF SCIENCE(B.S.) PHYSICAL THERAPY SKILLS • Excellent and effective oral & written communication skills. • Strong background and knowledge in collections and customer service • • Proficient in Microsoft Office Suite and Google Docs. • 2 Work effectively within a team as well as independently with minimal supervision. Adaptable to change, detail oriented and can multitask.