Rea Joy Quimpo

REA JOY Quimpo As a dependable and resourceful person with a strong sense of urgency and selfmotivation, I am convinced that I have the capability and skill to do tasks, with or without supervision, with quality and efficiency. My experience spans across various industries and roles, allowing me to develop a strong foundation in customer service (inbound/outbound calls, emails, social media), administrative support which includes data entry, appointment scheduling, email management, record management, and time-keeping. I am also deeply familiar with various productivity tools and platforms and adapt quickly to new programs. Experience SEP 2022 - APR 2025 CONTACT-Skype: live:rea_nervar- EMAPTA-Valmar Surgical Supply CSR BILLING SEP 2018 - AUG 2022 Outsource2Go l Lexitas - Lansing Michigan RECORDS PROCESSOR A national court reporting & medical record retrieval legal service provider assisting law firms, corporations, and insurance companies. Sampaguita Road Andagao Kalibo, Aklan 5600 Education 2010 Bachelor of Science in Business Administration Financial Management MAY 2016 – SEP2018 Sitel Philippines l (VELOCITY) - Eastwood City TRAVEL SPECIALIST (CSR Tier 1) VPAD - Escalations SABRE Interact Trained (Web Based) Flight Redemption Specialist (Frequent Flyer Program of Virgin Australia) MAR 2014 – MAY2016 WNS Global Serv. PH INC l (EXPEDIA/TRAVELOCITY) – Eastwood City TRAVEL SPECIALIST (CSR Tier 3) GDS Trained (SABRE RED) (Trained to read both SABRE and AMADEUS PNR) Customer 1st Guarantee Specialist (Executive Escalations via email, Social Media such as Facebook and Twitter) Flight, Hotel and Car Specialist (Package Expert) Akan Catholic College Expertise Medical Billing Records Processor Data Entry Executive Escalations CSR SEPT 2012 – SEPT 2013 J.G. MACCIRI BUSINESS GROUP (ATI-ATIHAN FESTIVAL HOSTEL AND CONF. CENTER) – Kalibo Aklan FRONT OFFICE ASSOCIATE NOV 2008 – APR 2009 ORINDA HOLDINGS CORPORATION (A Franchise of Jollibee Foods Corp.) – Kalibo, Aklan SERVICE CREW Handling all cash transaction. Guiding and solving queries of customers. Reference Angel Dela Rosa Kristian Arroyo Learning Specialist, Sitel Philippines Team Leader, Outsource2go Email: - Phone: Email : --