RDB LOWIE
MONLEON
Project Manager
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OVERVIEW
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Seasoned Project Manager with 7 years of experience in
leadership, account, and project management. Skilled in
planning, problem-solving, and enhancing business operations.
Proven track record in developing teams, improving processes,
and boosting productivity. Strong understanding of industry
trends, with excellent communication and a strategic
approach to implementing improvements.
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Gochan Subdivision, Quiot Pardo,
Cebu City, 6000
TOOLS
SKILLS
Hubspot
Time Management
MS Office
Customer Service
Slack
Team Leadership
Outlook Office
Analytical Thinking
ClickUp
Documentation And
ChatGPT
Reporting
Canva
Problem-solving skills
Skype
Data Analysis
Microsoft Teams
Leadership Skills
Zoom
Project Management
Dropbox
Decision-Making
Google Drive
ASANA
Sprout
Amazon Seller Central
EXPERIENCE
Lead Telemarkating
January 2016 - January 2017
Open Look Business Solution Inc.
Quality Assurance Specialist
January 2017 - February 2018
Open Look Business Solution Inc.
Senior Trainer
February 2018 - April 2020
Open Look Business Solution Inc.
E-Commerce Amazon VA
April 2020 - January 2021
Open Look Business Solution Inc.
Conducted outbound calls to various industries to verify
business information.
Confirmed and updated business details for accurate
record-keeping.
Ensured eligibility and accuracy before sending out free
publications.
Maintained professional communication to foster
positive relationships with businesses.
Streamlined the process to efficiently deliver
publications to verified businesses.
Monitored agent calls to ensure adherence to quality
standards and lead generation goals.
Conducted weekly huddles with the team to review and
enhance overall QA performance.
Provided daily coaching sessions for agents with low QA
scores to improve their performance.
Analyzed call data to identify areas for improvement and
implemented corrective actions.
Collaborated with team members to maintain
consistent quality across all client interactions.
Conducted product training sessions for newly hired
agents to ensure a strong understanding of the material.
Provided targeted upskilling for low-performing agents,
aiming for significant improvement within a 3-week
period.
Monitored and tracked training progress to ensure a
training throughput of 90% in every session.
Prepared and delivered daily, weekly, and monthly
reports to track training effectiveness and agent
performance.
Collaborated with the management team to identify
and address training needs for continuous
improvement.
Handle customer service inquiries and resolve issues
promptly.
Perform cubiscans to measure and input product
dimensions.
Add or remove products from the Amazon inventory as
needed.
Adjust product prices and ensure they are updated
correctly.
Edit product images and update sizes to meet Amazon
guidelines.
Virtual Employee TeamLead
January 2021 - June 2022
Open Look Business Solution Inc.
Department Manager VA
June 2022 - June 2024
Open Look Business Solution Inc.
Manage and assisted new and existing project to ensure
goal were met and exceeded.
Monitored Virtual Employees to ensure they met their
individual targets.
Supported the Operations Manager with
documentations, processes and management.
Created, implemented and maintained initiattives to
improve department efficiency and overall performance.
Managed 30-50 virtual employees across multiple clients
and lines of business.
Maintained and enhanced departmental processes to
ensure consistent daily employee performance.
Implemented process improvements and changes to
adapt to evolving business needs.
Generated and delivered daily, weekly, and monthly
performance reports to clients.
Ensured client satisfaction by providing clear and
accurate updates on business status and performance.
Assigned and onboarded effective employees to support
company growth and expansion.
Ensured smooth communication between operations,
doctors, and clients to maintain efficient workflows.
Developed and executed effective plans to drive
increased performance and achieve business objectives.
Collaborated with operational teams to address
challenges and streamline processes.
Monitored and assessed employee performance to align
with company goals and enhance overall effectiveness.
Project Manager
April 2024 - January2025
CareConnect
REFERENCE
Dennis Buhay
Operations Head
TechMahindra
Joe Reyes
Josef Arriola
Operations Manager
Operations Manager
OpenLook Business Solutions
Careconnect
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