RC de la Cruz

PROFILE ROSE CATHREEN DE LA CRUZ CUSTOMER SUPPORT SPECIALIST/ E-COMMERCE VIRTUAL ASSISTANT CONTACT CELLPHONE: - LOCATION: LEGAZPI CITY, RC, as she preferred to be called, has a very unique personality that makes her rise above others. What makes her different to others is she has the passion in what she does. Every job that she does, every employer that she worked with she takes so much value of. She takes care of them like her own. It's not always about the money, It's the outcome of what she did is almost always the most valuable for me. The pride you may call it but she wants to make sure that she did the best in everything that she does. Like the saying said, "There are no limits to what you can accomplish, except the limits you place on your thinking. EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE SUTHERLAND GLOBAL SERVICES NOV 2014 - DEC 2016 Responsible for the order processing Phone handling ( Inbound and Outbound Calls) Sales (Upselling) Billing and Credit Card processing Team Lead Reporting to the Director of the Account Attending disputes and resolving them Training Newbies RECRUITMENT VA/ APPOINTMENT SETTER EMPIRE CALL CENTER / DIRECT CLIENT -2017/2018 Responsible for calling out applicants Screening and qualifying applicants Scheduling Appointments and calendar for the manager Follow ups PHILIPPINES EMAIL:-SKYPE: LIVE:35036C86A- SOCIAL MEDIA FACEBOOK: /RC.DELACRUZ.M INSTAGRAM: @RC.DELACRUZ.M LINKEDIN PROFILE: WWW.LINKEDIN.COM/IN/ROSECATHREEN-DE-LA-CRUZ-/ RECRUITMENT VIRTUAL ASSISTANT TAKE OUT ON THE RUN - DIRECT CLIENT Responsible for calling out applicants Screening and qualifying Scheduling Appointments and managing calendar of owner Follow-ups E-mail Management Social Media Management EBAY AND AMAZON ORDER PROCESSING DIRECT CLIENT Responsible processing orders with tax Data entry on Google excel sheet CORE SKILLS Customer Support Phone Handling (Inbound and Outbound calls) Appointment Setter Managing schedules for clients A wide range of experience in web-based tools Team and Project Management English Communication Expert Office & Admin (Virtual Assistant) Transcription Email and Chat Support Data Entry Computer Skills Email Management and Marketing Team Lead Sales and Marketing Human Resource Amazon and eBay order processing E-commerce Extensive Research Skills Lead Generation ACADEMIC HIGHLIGHTS UNIVERSITY OF STO.TOMAS COMPUTER ENGINEERING - Studied year-