Razel B. Tecson

A hard-working Customer Representative aiming to help the company to meet or exceed it goals by providing product/services information and resolve any emerging problems that customer might face with accuracy and efficiency. I am competent in:

• Live chat (tawk.to)
• Email Support (Magento & Zendesk)
• Handling customer service inquiries/concerns and providing solutions.
• Data Entry/Encoding (Excel and Google Docs)
• Identifying and assessing customers’ needs to achieve satisfaction
• Membership Retention

I have the ability to multi-task, prioritize, and manage time effectively. I am dedicated to handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. With these qualities, I know I would be an asset in the company.