Raymund Jake Olbes

I am a graduate of Bachelor of Science in Business Administration Major in Human Resource Management. My first job was Bookkeeper and after 1 year I got promoted as Retail Head on the same company. As retail head, I manage workforce at the store since we are distributing smartphones. Part of the job also is to have a weekly forecasting, manage availability of stocks in the store and most of all making sure that the company has a profitability beyond expectation. My second job was a Customer Service Representative of one of the biggest telecommunications in the USA, the AT&T. I was assigned in the Billing Department handling calls about customer's concern with regards to their bills, processing customer's orders, troubleshoot technical problem, processing payments, most important thing is to make the customer the customer satisfied of what they are paying. My third job was a Client Support Associate, I handled clients who are owner of hospices in the USA specifically in the state of California. Main job is to process all client's concerns to make them satisfied with the service provided, pre-billing of the services that was provided by the hospice, making sure that insurances will pay the said claims, manage client's accounts receivable, send update or client's report on a weekly basis. Most of the time we use Email as mode of communication but there are clients who preferred to call. I am now showcasing my self as a freelancer to gain more knowledge and to experience different kind of environment. But I cannot deny the fact that one of my reason also is to have an extra income.