Raymund Hernandez

Raymund T.Hernandez-- Or - Skills​ : Telemarketing/Appointment Setting/ Data Entry Specialist/ Virtual Assistant Skype id: raymund.hernandez8 CAREER OBJECTIVE Seeking a challenging position that will help me to be more productive by continually improving my career growth and development, not just a mere part of the company but to excel my best to be part of the team that is willing to hit the goal, and compete in this era of business competition. I desire growth based in performance, accomplishments and achievements. November 18,2019- May 1,2020 ​ ​ Data Entry Specialist/Lead Sourcer ​ ● ● ● ● Homes by Krista Mashore Sourcing real estate companies that caters residential properties Gathering information such as company website,address,decision maker name email address input it into the company spreadsheet Make calls to the decision maker if needed. January 6,2018,-Sept 24,,2019 ​ ​Appointment Setter/Telemarketer ​ ● ● ● ● United Healthcare (Medicare) Providing the prospects and giving the Customer idea that the purpose of the call Setting up a phone appointment with a licensed Medicare Specialist Educate the customer that we are helping them to lower their supplement rates. Email the information of the customer to the licensed Agents. ​ April 2016- September 17,2017 ​ ​Appointment Setter/Telemarketer ● ● ● ​ Backbrace Specialist Providing the prospects and giving the Customer idea that the purpose of the call Educate the Customer that it will be covered by their insurance provider once the doctor approves it. Collect the shipping address medicard number as it appears on the card April 2016- January 2017 ​ ​ Appointment Setter ​ A.L.G.S ( Janitorial services) Job Responsibilities: ● ● Contacts potential customers and arrange sales calls Make sure to input the exact name and address of the customer and the exact time for a possible meetup with the qualified Representative/agents January -April 2017 ​ ​ ​ Virtual Telemarketer Demand Science Phils Job Responsibilities: ● ● ● ● ● Contacts potential prospects Managers,Directors,etc. Asking for permission to send a whitepaper to the prospects email about the topic Prospects must Say Clear Yes Providing Information what are you going to send to your prospects email address. Verifying the position handling by the prospects and verifying company size and address. January 2016- May 2016 ​ ​C ​ ustomer Service Representative ​Iqor Dasmarinas City Cavite Job Responsibilities: Attracts potential customers by answering product and service questions; suggesting information about other products and services. ● ● ● ● ​ Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution June 2014-Dec 2015 ​ C ​ ustomer Service Rep. ​ VXI Global Holdings ​ ​Job Responsibilities: ● ● ● ● ● Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. June 2012-March 2014 ​ ​Executive Sous Chef ​Towers Rotana Hotel Dubai ​ U.A.E Job Responsibilities: ● ● ● ● ● ● ● ● To prepare and service all food items for a la carte and or buffet menus according to hotel recipes and standards To actively share ideas, opinions & suggestions in daily shift briefings To maintain proper rotation of product in all chillers to minimize wastage/spoilage To ensure storeroom requisitions are accurate To have full knowledge of all menu items, daily features and promotions To ensure the cleanliness and maintenance of all work areas, utensils, and equipment To follow kitchen policies, procedures and service standards To follow all safety and sanitation policies when handling food and beverage ​Cook May 09,2010-May 14,2012 ​ Qatar Star Services .L.LC Job Responsibilities ​ ● ● ● ● ● Responsible for the cleanliness of the working station. Responsible for the food preparation that will going to use in the menu Responsible for ordering stocks from the suppliers. Responsible for the safetiness of the food that is serve. Responsible for the cleanliness of the freezer and refrigerators Oct 2008- Oct. 2009 ​ ​Captain Waiter ​Sunbeam Bar and Restaurant Job Responsibilities: ● ● ● ● ● ● ● ● Responsible for the schedule of the wait staff Responsible for the cleanliness of the dining area,Tables and chairs. Responsible for the food and the proper way of serving food to the guest. Responsible for handling queries and complaints of the guest. Monitoring stocks such as tissues,plates,condiments,air fresheners,,etc. Responsible for the table designation of all the wait staff. Responsible to cover wait staff when there is a shortage of staff. To make sure that the guest will have a healthy and happy dining experience. ​ April 2003-Sept 2007 HEAD WAITER ​ Steakhouse Kingdom of Saudi Arabia Job Responsibilities​: ● ● ● ● ● ● ● ● ● Making good quality service to all guests. Monitoring co-workers (waiter) securing all tasks and operations are in good condition. Serves as a leader to all waiter to maintain the objective and aim of the restaurant for an excellent quality service Check with customers to ensure that they are enjoying their meals and take action to correct any problems Prepare checks that itemize and total meal costs and sales taxes. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Clean tables and/or counters after patrons have finished dining. Informs customers of daily specials. Make sure customer receives the service needed. ​DAY IN CHARGE March 2000- April 2002 ​ ​Kudu Restaurant Kingdom of Saudi Arabia Job Responsibilities: ● ● ● ● In charge of all day operation of the restaurant next to the supervisor Making quality service to all guests Monitoring all dining crews Handles customer queries and complaints. Job Responsibilities: ● Greeting guests with warm and friendly smile. ● In charge of fellow crew, monitoring their tasks, serves as supervisor when the supervisor is not around. ● Handles Guest queries and complaints EDUCATIONAL ATTAINMENT PRIMARY: LICEO DE SAN PEDRO -) SECONDARY: PASAY CITY WEST HIGH SCHOOL (ACCELERATED MAY 1993) SKILLS AND ATTRIBUTES ● ● ● ● ● ● ● ● ● 6 years working experience in Kingdom of Saudi Arabia 2 years working experience in State of Qatar 2 years working experience in United Arab Emirates 1 year and 6 months Call Center Experience 4 years Homebase Freelancing Experience Multilingual (English and Arabic) Ability to deal with pressure Positive work attitude and team-spirited Computer literate ,​Coordinate and give orderly structure to things or tasks. SEMINARS ATTENDED Filipino Virtual Assistant Training Course Batch 2018 Ebay/Shopify E commerce Training course Batch 2019 ELEMENTARY HYGIENE TOWERS ROTANA HOTEL DUBAI U.A.E HACCP BASIC FOOD HYGIENE TOWERS ROTANA HOTEL DUBAI U.A.E FINEST ASIA RESOURCES INC. Kudu Company for Catering and Feeding #73 Victor St. Makati City March 18, 2000 CENTURY TRADE TEST CENTER Waitering Course (Customer Service training Course) Jan 20, 2003- Feb 3, 2003 OVERSEAS PLACEMENT ASSOCIATION OF THE PHILIPPINES (OWWA) (PDOS) March 4, 2003 /// May 2010 RALPHS WINE SPIRITS Basic wine knowledge seminar Jupiter St. Bel-Air Makati City October 6, 2008 PERSONAL DATA AGE BIRTHDATE HEIGHT WEIGHT : 46 : September 5, 1973 : 5’8 : 195 Lbs