Raymund Cueco Barot

 Raymund Cueco Barot Lopezville Banga, Bayawan City, Negros Oriental 6221 - - EDUCATION Bachelor of Science in Business Administration - Major in Management Negros Oriental State University Bayawan Campus – College- SKILLS Physically fit and able to perform duties required for the position Excellent command of the English language in both Communication and Public Relation Skills Reliable to function efficiently in team settings Dependable knowledge of the basic MS Excel, MS Word and MS PowerPoint Functions Able to work under pressure PROFESSIONAL EXPERIENCE Customer Service and Technical Support TDCX Philippines | December 2, 2021 – August 31, 2023 Works with Project Home (Airbnb) as a Support Ambassador. I’m a Dedicated Manage Host Support (DMHS) Ambassador with Airbnb. Majority of the Airbnb users that I assist are Hosts, but I’m not limited to only assist Hosts. I also assist Guests. As a DMHS Ambassador, my task is to help resolve issues such as updating Listing Addresses, tracking payouts, checking and investigating cases like issues in the Listing, issues after Guests stayed in the Listing, mediating between Hosts and Guests, helping Guests and Hosts a-like, remove reviews, and the likes. Customer Service Representative WorldRemit Service Centre LTD Philippines| October 2021 – November 2021 I was trained to be a Customer Service Representative for a month, however, before I was able to do what I was trained for, I got sick. They put me on hold because my sickness required me to be isolated, and they didn’t want to approve my request to work from home, so I was floating, without pay for some time. Then I decided to wait no more. I applied for another company and resigned from WorldRemit. Customer Service and Technical Support Wipro BPS | May 18, 2015 – December 20, 2019 Worked with United Airlines as a Customer Service Associate and got promoted to a CSAT Coach. Part of the role was having a focus group composed of 10 to 20 agents. Another part of role was to act as a team lead (TL) for teams with TLs who had to undergo up-training, or who went on leave. Assumed the team lead role for months, and this included making sure that the team’s attendance, adherence, CSAT (especially), AHT, and attrition will be in good or better metrics. Customer Service Representative (Technical, Billing and Sales Support) SPi Global Iloilo and Dumaguete | February 2012 – May 2015 Worked with Teleflora, DISH Network, Spectra, WWE Network, and 1800Flowers.com Customer Service Representative / Technical Support Qualfon Dumaguete | June 2010 – December 2010 Worked with Straight Talk Wireless CHARACTER REFERENCES Clint John Recopilacion Team Lead Sykes Philippines- Cherry S. Genilo Group Lead Wipro BPS- Rose Joy Aloyan Team Lead TDCX Philippines-