Raymonval Garcia

RAYMONVAL GARCIA ADMINISTRATIVE ASSISTANT INTRODUCTION "You are never too old to set another goal or to dream a new dream" WORK HISTORY Virtual Assistant | Reach and Make Millions Sept 2019 - present • Works as Executive Assistant. QUALIFICATION SUMMARY 4 Years of experience in customer service. 2 Years of experience in virtual assistance. 2 Years of experience in management. With knowledge in using MS Office. Email management, chat support. Basic knowledge in Wordpress. Lead generation. Internet research. Social Media Managment Data entry. Simple web design. Customer service support. Completed Freelancing Course with Filipino Virtual Assistance. • Call notes taking. • Email management. • Creating documents. • Zoom management. • Other admin tasks. Virtual Assistant | Fusion One Marketing Dec 2016 - Mar 2019 • Lead generation. • Spin articles via spinrewriter & create embedded map. • Keyword research task. • Basic Wordpress task. • Creates social profiles for clients. Virtual Assistant (CSR) | Creative Property Australia Mar 2011 - Aug 2011 • Calls property owners & buyers. • Appointment setting tasks. • Data entry tasks. • Other admin tasks. HR Specialist (CSR) | IBM Business Services Oct 2009 - Apr 2010 EDUCATION Buiness Administration Thames International Business School 2000 - 2003 • Handled HR concerns of CVS Caremark Pharmacy employees. Concerns relating to payroll, benefits, leaves and other HR issues. Coach/Case Manager | Dell International Services Philippines Jan 2007 - Jul 2008 • Managed & coached CSR agents. • Audit calls for quality assurance. • Conducts team training & 1x1 coaching. CONTACT DETAILS Mobile: - Email:-Skype: live:raymonvalg Address: Antipolo City, Philippines Escalation Specialist | Telus International Oct 2004 - Sep 2006 • Deals with highly escalated customer issues via phone, chat or email.