Raymond Ray Plaza
42 Baltazar Bukid st. Barangay 70, Grace Park West, Caloocan City- /--
Work experiences:
Company
:
Up Work
Position
Description
:
:
Job Tenure
Rate
:
:
Freelance Customer Service/Technical Support/Chat Support
Assisting customer on their technical concerns with their trail cameras; Making
changes on their respective plan
Sept 2020 - January 2021
P200/hour for 40 hours per week
Company
:
VXI
Position
Description
:
:
Job Tenure
Rate
:
:
Customer / Billing & Sales Representative
Providing assistance with their billing concerns, plan changes, account modifications. A little
bit of technical support related to their TV connection, Internet, Mobile Data access. As well
as making a pitch to sell products like mobile phones & cable TV add-on.
Nov 2019 - Sept 2020
P30,000/month
Company
:
TeleTech
Position
Description
:
:
Job Tenure
Rate
:
:
Technical Support Representative / Chat Support Representative / Subject Matter Expert
Providing in-depth technical assistance with their network connection problems. Also,
assisting them with their technical issues with their devices such as computers, printers,
mobile phones, etc. As well as PC & Mobile phone applications, email issues, and providing
security assistance by doing antivirus/anti-malware check on their devices.
Work briefly as a back-up chat support representative for different schedules (either opening
or mid-shift schedule).
Got an experienced to work as a Subject Matter Expert for almost a year. Providing
assistance in the operations, as well as conducting daily, weekly & monthly reports to be sent
to upper management. Collecting data from our surveys, managing call trackers from
operations agents, call listening and providing coaching feedback.
Jul 2015 - Oct 2019
P27,500/month
Company
:
Teleperformance
Position
Description
:
:
Job Tenure
Rate
:
:
Receivables Collection Representative / Subject Matter Expert / Intern Quality Assurance
Collecting payments, set-up payment arrangements and provide basic billing assistance, as
well as technical assistance when it comes to mobile devices.
Got an experienced working as a Subject Matter Expert and handle different set of people
from different branches of Teleperformance through out the Philippines. Conducting
operations assistance, as well as doing a one-on-one coaching session with training/nesting
agents. Sending end-of-day report about the nesting trainees.
Got promoted as an intern for Quality Assurance that conducts daily call monitoring. Also,
was part of call calibration with our clients.
Nov 2013 - June 2015
P18,500/month
Educational Background:
School
:
Pamantasan Lungsod ng Maynila (PLM)
Course
School Year
Graduated
:
:
:
Associate Degree in Hotel & Restaurant Services
Year 2010 - 2012
Yes
School
:
Global Reciprocal Colleges
Course
School Year
Graduated
:
:
:
Vocational Course - Finishing Course in Call Center NCII
6 months (June 2012 - Dec 2012)
Yes
Work Achievements:
→ Part of Top 10 Collection agent in the Philippines for AT&T
→ Part of Top 100 Collection agent worldwide for AT&T
→ Part of Top 10 Subject Matter Expert and was assigned to assist new agents in several locations like TP Masinag, TP Negros, TP
Cebu, TP Davao
I hereby certified that all mentioned information above is true and correct.
Raymond Ray Plaza
