Raymond P. Santi

Santi, Raymond P. Sr. Client Services Specialist --42 Jonah St. Freedom 6 Batasan Hills Quezon City Work Experience Customer Service Representation and Website Moderator Sr, Client Services Specialist Insight | June 2019 - present Amazon.com | August 2012- August 2013 Order support calls and emails logistic to make sure orders are on time Approves listings Coordinates with vendors and distributors to ensure Answers customer's inquiries availability logistics and tracking Engages with clients (B2B ) to make sure all concerns are being addressed. Order Support Specialist Customer and Technical Support T-mobile USA | Aug 2017 - June 2019 T-Mobile USA | June 2012 – December 2012 Keys and processes orders Resolving issues and troubleshooting technical Answers Customer's inquiries and resolves concerns problems Engages with procurement and logistics team to make Tracking customer service KPIs and metrics sure orders are in place. Answering questions about a company’s products or services Tier II Escalation Specialist for buy and sell logistics and tracking Ebay,com | June 2016 - July 2017 Created all posts for social media accounts Store Marketing Assistance Synced website with social media pages T-Mobile USA | June 2012 – December 2012 Established clear brand voice on social media Assisting in the development and distribution of marketing and promotional material Claims and Benefits Specialist Data entry and analysis Horizon Blue Cross and Blue Shield | November 2013 - May 2016 Responding to marketing queries via phone, email or social media Benefit verification Helping conduct and collate findings from market processes claims research Quotes benefit 2