Raymond Manapat

SKILLS As an Email and Chat Support Representative, I excel in providing top-notch customer service, handling billing inquiries, and offering technical support. My computer skills encompass a wide range, from basic troubleshooting to driver installation, computer building, and parts installation. With a typing speed of 40-45 words per minute, I ensure efficient communication. I possess a basic understanding of Excel, including Pivot tables, and PowerPoint. My proficiency extends to Adobe Premier Pro for video editing, montages, highlights, and music videos, as well as music editing and remixing. Additionally, experienced with Appointment settings or cold calling. WORK EXPERIENCE RAYMOND MANAPAT PROFILE Dedicated professional with a strong background in ISP troubleshooting, technical dispatching, and exceptional customer service as a Technical Support Representative skilled in email & chat support and Appointment settings. CONTACT PHONE:- Address: 12523 Capaya St. Homesite, Dau, Mabalacat City, Pampanga EMAIL- WEALTHY LEADS / APEX BOT B2B COACH / BOT SETTER / FREELANCE VA January 3 2024 to January 4 2025 My expertise in these areas includes comprehensive market research and risk management techniques. Adept at decision making and accurate forecast. I efficiently provide high quality support, resolving issues and creating multiple trading bot. I consistently ensure my commitment and expertise demonstrate to deliver customer satisfaction. FREELANCER VA / APPOINTMENT SETTER / LOAN OFFICER (LO) June 2023 to July 2024 In this role, my responsibility is to generate leads for contact using clients preferred tool, data entry using google spreadsheet and to reach out potential clients through calls to generate new business opportunities by setting up appointments with potential clients. ORIGO BPO INC. B2B TECHNICIAN (Hybrid)DISPATCHER / APPOINTMENT SCHEDULER October 11, 2019 to June 23 2023 As a Food Equipment Industry Technician Dispatcher and Customer Service Associate, I efficiently managed technician dispatches while providing exceptional customer support. I also contributed to data accuracy by meticulously tracking Average Handling Time and utilizing Excel pivot tables, and actively engaged in proactive outreach for parts and equipment tracking through outbound callbacks. SUTHERLAND GLOBAL SERVICES INC. ACCOUNT ASSOCIATE AND CONSULTANT August 22, 2016 to August 6, 2019 In my previous roles as an ISP Troubleshooter and Technician Dispatcher, I excelled in providing top-tier technical support, resolving complex issues efficiently, and dispatching field technicians with precision. As a versatile Customer Service Representative with experience in email, chat, and telephone support, I consistently ensured a seamless customer experience, while my proactive outbound callbacks and follow-ups demonstrated my commitment to delivering comprehensive client satisfaction.