Raymond Christopher Ordono

 RAYMOND C. ORDOÑO Experienced BPO Manager Creative and business-savvy professional with over 10 years of experience across a broad range of functions from training and development, operations, employee engagement, recruiting, human resources, and social responsibility projects. Skilled in delivering training sessions, writing and designing courses, directing company initiatives, and developing skills and leadership qualities in employees. Areas of expertise include: PROFESSIONAL EXPERIENCE Director of OperationsDecember 2016 – January 2017 Training and Development HeadFebruary 2016 – December 2016 Tate Publishing and Enterprises Philippines, Inc. 4th Floor JY Square Mall, Salinas Dr. Lahug, Cebu City, Philippines 6000 Directed a team of customer relations representatives, supervisors, and managers to ensure projects are completed within schedules; and managed project-staff results, while meeting client needs, service-level agreements, and business objectives. Achieved client satisfaction by communicating project status, issues, risks, and resolutions to all stakeholders. Facilitated the monitoring of costs, recruitment, development, appraisals, and retention. Planned, facilitated, and monitored the core skills, technical skills, and professional development of all employees. Conducted training needs analysis, created and maintained skills inventory and training plans; and plots training schedules and utilizations for all departments. Created and monitored performance evaluation method and maintained an internal performance monitoring platform. Signed off and gave recommendations on employee movements towards all directions. Hired, managed, and developed staff. ProprietorOct 2014-Present GNBP Food and Pastries Urgello St. Cebu City, Philippines 6000 Provides a spread of dishes to local neighborhood, corporate, and educational entities. Specializes in traditional Filipino food, desserts, and pastries that can be relished by both the eye and the palate. Deputy Manager, Training and DevelopmentApril 2011 – July 2014 Assistant Manager, Training and DevelopmentJanuary 2008 – April 2011 Wipro BPO Philippines, LTD, Inc. Cebu IT Tower, Cebu Business Park, Cebu City, Philippines 6000 Designed, controlled, implemented, facilitated, and evaluated the effectiveness of training programs. Partnered collaboratively with clients to identify training needs and gaps and revised the programs to adjust to changes. Facilitated trainer recruitment, development, performance appraisals, and career development paths. Plotted training schedules and trainer utilization. Prepared and presented reports, structures, and agenda to existing and prospective clients. Project manager for the consolidation of all country-wide training processes and trainer certifications. Project manager for Wipro Philippines’ newsletters, press releases and Communication Excellence for Public Education. Project manager for Wipro Philippines’ corporate promotional video and the annual Spirit of Wipro Run and year-end party. Training SpecialistSeptember 2004 – January 2008 Sales AgentMarch 2004 – September 2004 eTelecare Global Solutions, Inc. i1 Bldg., Asiatown IT Park, Lahug, Cebu City, Philippines 6000 Designed and delivered training modules and conceptualized appropriate instructional methods. Coached and mentored trainees on performance. Coordinated and directed the annual year-end-party. Performed as a sales agent. PART TIME PRE-GRADUATION EXPERIENCE Food and Beverage Server- The Pasta House CompanyCrestwood Plaza, Crestwood, MO 63126 Call Center Agent- Advanced PromotionsWatson Rd., St. Louis, MO 63119 Customer Service Representative- Shop ‘n Save SupermarketChippewa St., St. Louis, MO 63116 EDUCATION Master of Science in Teaching – Major in EnglishUnits Earned in 2003 University of Cebu, Sanciangco St., Cebu City, Philippines- Bachelor of Fine Arts in Musical TheatreGraduated 2000 Webster University, E Lockwood Ave, Webster Groves, MO- Secondary SchoolGraduated 1995 Bayless High School, Weber Rd., Affton, MO- University of San Carlor Boys’ School, Cebu City, Philippines- Kindergarten to Elementary SchoolGraduated 1991 St. Francis of Assissi School, Cebu City, Philippines- MEMBERSHIPS AND POSITIONS HELD People Management Association of the Philippines (PMAP)Member The Cebu Contemporary Theatre Festival Group (CCTF)Member V-Day CebuFormer Head Growing American YouthCouncilor / Mentor