Raymond Carta

RAYMOND CARTA Oakdale, NY /--/ linkedin.com/in/ray-carta-088631 SUMMARY AND PROFILE PMP / CC / CTP / A+ / Security + / Network + Program/Project Manager Manager of full-service operations possessing strong technical background and significant experience creating, operationalizing, optimizing, and maintaining all aspects of facility, infrastructure, and data and voice operations programs across different businesses. Expert in servicing customers including schools, hospitals, government, municipalities, small and medium sized businesses, and non-profit organizations. Build and mentor highly effective teams, delivering the right solutions to clients. Apply extensive knowledge to design and deploy comprehensive IT infrastructure operational strategies that maximize return on investment and minimize downtime based on individual business needs. Skilled at Technical Due Diligence investigations & integration planning. Professional Strengths Include: • Technical Due Diligence • Integration team leader • Full asset lifecycle management • Conflict Resolution Management • On-Prem and Cloud Management • Enterprise Customer Success Executive • Escalations and Emergency Management • Cabling and Network Infrastructure Expert • Managed Service Provider Program Leader • Operations and Talent Management Leader • Experienced Project & Program Management • Strong expertise in Union Labor Environment PROFESSIONAL EXPERIENCE Flagstar Bank - Via W3R Contractor Sr Program Manager 6/2024 – 6/2025 Responsible for GLBA, Gramm-Leach-Bliley Act Remediation Program which consist of 4 areas of concentration, GLBA Compliance, BCM/DR (Business Continuity/ Disaster Recovery), DLP (Data Loss Prevention) & Vuln (Vulnerability) involves total coordination of Milestones, Tasks and over 650 Deliverables and Artifacts. Management of deliverable schedules and quality assurance. Reporting to Executive Board, 2LOD, Audit, Regulatory Affairs and ultimately the OCC (Office of the Comptroller of the Currency) This is a 2-year Remediation Program with a conversion to BAU (Business as usual) thereafter. The Core Institute/ HOP Co Regional Project Manager, Network Services & Integration 6/2023- 1/2024 Responsible for Technical Due Diligence for all potential merger & acquisition candidates for national musculoskeletal practice group and technical supervisor & liaison for all existing markets. • Conducted extensive Technical Due Diligence investigations and follow up. • Reported to CTO & Corporate Board, identifying strengths, weaknesses, and concerns. • Converted TDD findings into active integration plans. • Responsible for technical supervision of existing medical practices. • Liaison to all IT Contractors and Managed Service Providers. • Acted as Senior Project Manager and expert advisor on infrastructure and telecommunications projects. • Enhanced TDD data collection tool & practices. • Traveled domestically to various markets to establish and enhance relationships with local staff and contractors. New Era Technology / Islandia, NY Sr Project Manager 2020- 3/2023 New York and New Jersey Sr Project Manager accountable for full customer service success, managed services, procurement, staffing and contracting of all network, voice, data and systems solutions both on prem and cloud based. • Coordinate the asset lifecycle management from procurement, project management, product scheduling, logistics, configuration, installation, and decommissioning. • Oversee and manage all contractors and partners including outsourcing, staff augmentation, and sub-contracting program to deliver optimal solutions to the customer in a timely fashion within budget. • Manage 25 employees including office manager, project managers, provisioning coordinators, procurement coordinators, technicians, engineers, and support desk personnel. • Planned and implemented Data gate to track, monitor, and bill monthly reoccurring cloud services charges for 175 cloud customers. • Managed approvals of all service work prior to invoicing and crediting. • Senior authority leader on all matters requiring escalation regarding system unavailability, service delays, installation complexities, job site, physical, and environmental challenges. • Perform monthly updates to leadership including Regional COO and Corporate CTO regarding billing, issue management, billable forecasting, projects in flights, active sales orders, service tickets, as well as overall regional profit and loss. • Plan, coordinate, execute, and deliver training for the full lifecycle of IT and communications project for various types of customers. • Professional advisement of telecom requirements including circuit and bandwidth management from multiple providers including Verizon, and Optimum Light Path. • Directed the full installation and service management of all infrastructure services including voice and data networks installation and cutover, Wi-Fi, access control, video surveillance, audio & video, paging and public address systems. • Managed full-service cloud customer management for Infrastructure and Communications as a Service (IaaS/CaaS) including scoping, planning, migration, and post implementation support from on-prem and full cloud data and telephony solutions, bandwidth management and billing. • Customer success executive, overseeing and monitoring all aspects of managed services for customers, ensuring service level agreements are being managed and addressing future needs for planning and budgeting. • Liaison management, coordinating the optimal solution for the customer incorporating sales, designers and architects, engineers driving the return on investment for the customer. DJJ Technologies / Islandia, NY (Purchased by New Era Technology) Sr Program Manager- Responsible for all aspects of company operations and customer satisfaction. • Officer for all presidential service complaints, escalations and matters requiring attention. Addressed complaints and problems to resolution and complete customer satisfaction. • Reported directly to owners of the organization, managed entire staff of approximately 45 employees and managed all expenses and approvals for the corporation. • Senior leader on all matters requiring escalation relating to customer service and employee matters. • Performed regular updates to company owners regarding billing, issue management, forecasting, projects in flights, active sales orders, and service tickets. • Designed and implemented a conflict and problem resolution program, performed oversight, review, and dispositioning of issues and complaints, customer dis-satisfaction. Orchestrated program to ensure all conflicts and problems are brought to resolution. • Established contractor outsourcing and loyalty program consisting of union and non-union contractors to increase profits by utilizing a consistent pool of contractors, implemented volume discount process, providing a repeatable and reliable service delivery model for customers. • Designed and constructed a 24/7 maintenance business to support an existing 8000+ customer base. Implemented an on-call support desk of about 30 staff, establishing a rotation process, managed by the master scheduling program. • Defined and implemented multi-tier service program consisting of gold, silver, bronze packages, established formal Service Level Agreements (SLA) for all aspects of maintenance and managed service contracts. • Managed and performed quality assurance (QA) on several thousand structured cabling installations including copper (CAT 5-6a) and multi-mode, single mode fiber, service drops for service provider connectivity including T1, DSL, Broadband, and POTS. • Performed the full coordination and service management of all infrastructure services including voice and data networks installation and cutover, Wi-Fi, access control, video surveillance, audio & video, paging and public address systems. • Coordinated annual quality assessment by prime business partner, AVAYA Communications. Achieved Platinum level standing for 10 consecutive years, remained compliant with rigorous requirements by coordinating training and recertification for all technicians. • Served as the Senior Project Manager for all enterprise level accounts which compromised the most complex and high-profile projects, (hospitals, government, school districts and, pharmaceutical) • Directed asset lifecycle management program including procurement, scheduling, logistics and installation. • Managed the field team and regularly met with customers on satisfaction, performed site surveys and evaluations determined additional customer needs and services, addressed field technician challenges. EDUCATION AND OTHERS Hofstra University BBA Management Nassau Community College AS Business Administration Certifications PMP Project Manager Professional PMI CC Cybersecurity Certified ISC2 • COMPTIA A+ • COMPTIA Security + • COMPTIA Network + • COMPTIA Cloud + (in progress) • Microsoft Certified Professional (MCP) • TIA Converged Technologies Professional • Various certifications, HIPAA, PCI-DSS & AI • Microsoft Certified System Engineer (MCSE)