Raymond Capino | Freelancer Resume

Raymond Martin C. Capino Address: 42 Mt. Fuji Street, Filinvest I, Batasan Hills, Quezon City Phone: - Mobile: (- E-mail: - Work Experience Server AdministratorJan 2017 ˗ present InContact Philippines LLC, 9/F Picadilly Star Building, 27th St. cor 4th St. Bonifacio Global City, Taguig City Deployed critical updates for Windows servers. Provided technical support for server-related issues. Escalated hardware issues with vendors such as HP Desktop Support TechnicianJun 2012 ˗ Jan 2017 InContact Philippines LLC, 9/F Picadilly Star Building, 27th St. cor 4th St. Bonifacio Global City, Taguig City Provided computer helpdesk support to end users in the Philippines and US head office via remote, email, and phone Setup and maintain Siemens/Unify VOIP phones for end users Setup or disabed user accounts in Active Directory, Exchange, Salesforce and other systems. Diagnosed and troubleshoot software and hardware issues, then documented resolutions in helpdesk tickets and knowledgebase Installed and configured company-sanctioned software Maintained IT equipment inventory Coordinated with third-party IT vendors and contractors when purchasing new hardware or when issues arise requiring their specialization Senior Technical ConsultantDec 2008 ˗ May 2012 Mannasoft Technology Corporation, 2/F Republic Glass Building 196, Salcedo Street, Legaspi Village, Makati City Supervised the technical support group consisting of 8 IT professionals. Assigned schedules and tasks to team members; became mentor to some; gave semi-annual performance evaluation to each member Created user accounts and configured access rights in Windows Server 2008 Active Directory Created user email accounts in Exchange Server 2010 and setup Outlook mail clients and Office Communicator chat applications. Provided helpdesk support to Mannasoft end users by troubleshooting and maintaining desktop hardware and peripherals, installed Windows 7, Office 2007 and 2010, installed and updated antivirus software for McAfee and MS Forefront, laid out and terminated network cables and provided technical advice for additional hardware or parts replacement when needed. Provided technical support to clients through email, phone or site visits such as (but not limited to) installing MS Windows Servers for brand new servers, mounting and doing preventive maintenance to biometric devices. Presented pre-sales sessions and demos of MS Windows Vista, 7, Office 2007, Windows Server 2008, Windows Server 2008 R2, Exchange Server 2007, Frontrange Goldmine, HEAT, and biometric devices to government offices and private companies. IT Technician Jun 2007 – Jul 2008 Maersk Filipinas Inc., 7/F Salcedo Towers, H.V. dela Costa Street, Salcedo Village, Makati City Setup Win2k3 servers, Win XP and other relevant software using BartPE onboard newly-built ships docked in various Asian and European countries. Provided technical support via e-mail and phone for the crew of shipping vessels. Upgraded Windows NT platform to Windows 2003 on servers for shipping vessels. Setup desktops and printers in ships officers’ cabins including end-to-end termination of network connections. Technical Support EngineerJul 2004 – Jun 2007 Maersk Line, 16/F Wynsum Corp. Plaza, Emerald Avenue, Ortigas Center, Pasig City Provided technical support to corporate end users regarding desktops, laptops and software utilities Setup user accounts in Windows Server 2003 Active Directory Installed and configured Outlook and Office Communicator chat applications for end users. Maintained and troubleshoot Win2000 and Win2k3 servers Monitored systems status of Frontend and other software then escalated problems to suppliers, vendors and industry experts. Installed Windows XP and Office on end users’ workstations. Setup peripheral devices such as local or network printers and scanners. Updated Mcafee antivirus definition files on servers and workstations. Prepared workstations and conference phones for training sessions and meetings. Conducted training sessions for newly-hired employees regarding basic software usage. Project Consultant Jun 2003 – Oct 2003 Standard Chartered Bank, 6788 Ayala Avenue, Makati City Provided technical support to clients through phone and site visits Installed and setup Straight Through System payment software for customers Managed customer inquiries and complaints Technical Support RepresentativeJul 2002 – Oct 2002 eTelecare International, 20/F, Citibank Square, Eastwood City Cyberpark, Bagumbayan, Quezon City Resolved pc-related issues through phone and e-mail Assisted clients in installing Win XP, 98, hardware drivers and other software applications Managed customer inquiries and complaints POS TechnicianNov 2000 – Jan 2002 Shoemart, Inc., Carlos Palanca Street, Quiapo, Manila Responsible for setup, troubleshooting and preventive maintenance of POS Machines Monitored POS data for errors Assisted in the migration of POS cash registers at Cubao, Ortigas and North Avenue branches to PC Desktops Stored data of day-to-day sales Training Courses and Seminars Completed Windows 7 Technical Readiness Training Avantus, 79 Robinson Road, #15-04 CPF Building, Singapore May 12 – 14, 2009 Course 2279 Planning, Implementing, and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure dB Wizards, 28/F 88 Corporate Center Sedeño corner Valero Streets, Salcedo Village, Makati City Aug 14 – 18, 2006 Course 2596 Managing Microsoft Systems Management Server 2003 dB Wizards, 28/F 88 Corporate Center Sedeño corner Valero Streets, Salcedo Village, Makati City Feb 20 – 24, 2006 Course 2152 Implementing Microsoft Windows 2000 Professional and Server dB Wizards, 28/F 88 Corporate Center Sedeño corner Valero Streets, Salcedo Village, Makati City Jan 10 – 14, 2005 Certifications Credential Certification / Version Date Achieved Microsoft Certified Technology Specialist Aug 18, 2009 Microsoft Deployment Toolkit 2008, Deployment Jun 22, 2010 Microsoft Windows Vista, Configuration Aug 18, 2009 Education College BSBA Major in Management Information Systems (1996 – 1999) AMA Computer University, Project 8, Quezon City BSCS Major in Computer Science (1995 – 1996) Ateneo de Manila University, Katipunan Ave., Loyola Heights, Quezon City High School (1991 – 1995) Ateneo de Manila High School, Katipunan Avenue, Loyola Heights, Quezon City Elementary (1986 – 1991) La Salle Greenhills, Ortigas Avenue, Mandaluyong City Summary of Qualifications Graduate of BSBA – MIS, certified MS Technology Specialist, with experience in maintaining and troubleshooting desktop computers and components, with experience in configuring and deploying client OS such as MS Windows XP, Vista, and 7, and installing server OS such as 2000, 2003, 2008 and 2008 R2 platforms, knowledgeable in network troubleshooting, can create user mailbox accounts in Exchange Server 2007 and 2010 References Available upon request.