Raymond Agina

Raymond Agina Festac, Lagos •- •-,- Customer-Centric Professional Experienced customer service representative, sales agent, and event coordinator with years of input. Proficient in Zendesk Omni-channel for seamless customer support and Asana for workflow optimization. Successfully resolved 90% of customer queries, improving satisfaction. Managed event logistics, ensuring smooth operations and timely delivery of projects. Driven conversion through careful persistence and rapport building. Savvy with virtual administrative tasks WORK EXPERIENCE Cocomanella Customer Service Representative 08/2023 - 01/2025 • Handled customer inquiries across email, chat, and social media using Zendesk Omni-channel, providing seamless support for product-related questions, order processing, and other queries. • Assisted customers with placing orders, confirming specifications for bespoke pieces, and resolving • • • • payment or checkout issues. Managed and resolved complaints, facilitated returns or exchanges, and ensured customer satisfaction. Maintained accurate records of customer interactions to track recurring issues and improve support efficiency. Followed up on unresolved cases, provided timely updates, and coordinated with production teams to relay customer feedback. Assisted customers with navigating the online store, addressing technical concerns, and enhancing their shopping experience. Esmory Events Event Coordinator / Project Manager 06/2022 - 09/2024 • Worked with the Creative Director in planning and executing events, ensuring smooth operations from concept to completion. • Coordinated with vendors for supplies, logistics, and service delivery, maintaining strong professional • • • relationships. Supervised event setup and breakdown, ensuring adherence to design specifications and client expectations. Managed on-site logistics, promptly resolving issues to ensure seamless event execution. Tracked budgets and timelines, optimizing resources for cost-effective and timely project delivery. Adron Homes & Properties Field Sales Representative • Prospected and engaged potential leads through in-person meetings and remote outreach. • Followed up consistently, through phone calls, SMS, email and WhatsApp to guide leads through the buying process. • Handled objections with careful persistence, built rapport, and focused on long-term relationship • • building. Maintained an up-to-date and accurate client database by logging all interactions promptly, ensuring reliable information for future follow-ups and reporting. Tracked KPI such as outreach volume and follow-up success to stay aligned with sales targets. PROJECTS Virtual Assistance Independent Contract Assisted an Intellectual Property and Data Privacy Lawyer with daily administrative and research tasks Assisted with scheduling and correspondence via email and calendar management. Coordinated meetings and schedules to avoid scheduling conflicts. Supported travel planning with research and bookings. Proofread and prepared documents, ensuring accuracy and formatting. Managed Facebook profile and confidential information. CERTIFICATIONS Zendesk Omnichannel Agent Asana Workflow Specialist ALX Virtual Assistant SKILLS • Administrative ​support ​ ptimization ​ • Asana ​Workflow O • Client ​Relationship ​ • Management Customer ​Relationship ​ Management ​(​CRM)​ • • • • • • Customer ​Satisfaction Data ​entry Event ​Coordination Help ​desk ​support Omnichannel ​routing ​support Product ​Knowledge • • • • • • Project ​Management Social ​media ​management Technical ​Support Ticketing ​system Workflow ​Management ​ Zendesk ​Omni-​channel