Raymart Ramirez

Raymart Ramirez Resilient, Proactive, and Multifaceted Professional Licensed Teacher with 1-year experience, trained and exposed in various fields. Eager to help the company's efficiency and productivity. I help my clients support their day-to-day tasks, organize and run their business smoothly, allowing them to focus on more strategic activities at the same time manage social media platforms to strengthen their online presence. Personal Info E-Mail : - Mobile: - Address : Block 21, Lot 13, Villa De Adelaida, Halang, Naic Cavite, 4110 SKILLS and EXPERTISE Administrative Support Handling day-to-day tasks like answering emails, scheduling appointments, managing calendars, and organizing files. Can help you stay organized and on top of your workload. Project Management Plan and execute projects, keep track of deadlines, and coordinate with team members. Manage multiple projects simultaneously and want to ensure that tasks are completed on time and within budget. Social Media Management Manage social media accounts by creating content, scheduling posts, responding to comments and messages, and analyzing data. Maintain an active online presence and engage with audience. Database Building and Research Works on analyzing data and details by using MS Office, Google Suite, and the Internet for research to gather and provide reliable information. Content Writing and Editing Creates blog posts, articles, and other content for website or marketing materials.Produce high-quality content that engages audience and drives traffic to the website. Customer Support Answer inquiries, resolving issues, and providing information about products or services. Provide excellent customer service and support team. Data Entry To enter data from various source documents into the computer system for storage, processing, and data management purposes. This helps improve business processes, saves time and money, and helps businesses grow. Graphic Design Create visual content such as logos, infographics, and social media graphics that can help business stand out and communicate message effectively. WORK EXPERIENCE EXECUTIVE ASSISTANT BENSON CABINETRY & MILLWORK August 7, 2023 - September 30, 2023 Boosted client satisfaction by 20% by consistently managing emails and phone calls promptly and professionally. Saved the company $10,000 annually by negotiating better travel rates and finding cost-effective accommodation. Increased productivity by 15% by streamlining the meeting scheduling process and using technology to automate tasks. Improved communication and collaboration by hosting virtual meetings and recording minutes for effective follow-up. Organized and maintained a client database of over 1,000 contacts, ensuring accurate and up-to-date information. EXECUTIVE VIRTUAL ASSISTANT JRCMO LLC March 23, 2023 - June 13, 2023 Increased social media engagement by 20% by developing and implementing a social media strategy that included targeted content, paid advertising, and influencer marketing. Managed a team of writers and designers to create high-quality content that generated leads and sales. Streamlined the project management process by implementing a new project management system that saved the company 10 hours per week. Increased website traffic by 15% by optimizing the website for search engines and creating engaging content. Provided administrative support to the Client Development Director, freeing up their time to focus on strategic initiatives. ADMIN EXECUTIVE ASSISTANT The VA Group March 16,2023 - June 01,2023 Implemented an efficient document filing system, resulting in a 30% reduction in search time and ensuring easy access to essential information. • Managed email and calendar schedules with precision, maintaining a 95% response rate within 24 hours and optimizing time allocation. Successfully planned and booked travel arrangements for executives, resulting in 15% cost savings through strategic vendor negotiations. Proactively conducted market research, providing valuable insights for business decisions that led to a 20% increase in customer acquisition. Created impactful presentations, utilizing engaging visuals and persuasive content, resulting in a 25% improvement in audience engagement during company meetings. EXECUTIVE VIRTUAL ASSISTANT Keller Williams Realty July 01, 2022- February 24,2023 Consistently provided prompt and professional customer service by handling calls, emails, and live chat inquiries, resulting in a 95% customer satisfaction rating. Efficiently verified and scheduled appointments with buyers/sellers, ensuring a smooth and organized process, resulting in a 20% increase in successful transactions. Proactively managed social media presence, resulting in a 30% growth in followers and increased engagement with potential clients. Streamlined email and schedule management, optimizing time allocation and improving efficiency by 25%. Conducted thorough property research, created visually appealing listings, and maintained accurate records, leading to a 15% increase in property views and inquiries. CUSTOMER SERVICE REPRESENTATIVE Netsurf Media July, 2020 - December, 2020 Identified and tracked high-value players and guests, resulting in a 20% increase in revenue from targeted individuals within specific time frames. Cultivated and maintained positive relationships with gaming customers, delivering exceptional VIP service and amenities, leading to a 25% increase in customer satisfaction and loyalty. Exceeded goals and objectives by executing effective phone calls, emails, and mailed letters to current, inactive, and prospective high-end players, resulting in a 15% boost in casino revenue. RISK OPERATION ANALYST Ubiquity January, 2019 - July, 2020 Conducted thorough assessments of current and new merchants, resulting in a 70% reduction in fraud and chargeback risks while ensuring compliance with regulatory standards. Successfully implemented effective financial risk management policies, limits, and strategies, aligning with organizational standards and driving a 20% improvement in overall risk mitigation. Performed comprehensive statistical reviews, uncovering valuable trends, patterns, and variations that contributed to a 25% increase in proactive risk prevention measures. Customer Service Representative 24/7ai August, 2018 - December, 2018 Drove sales growth by providing expert advice on purchases and effectively promoting additional products, resulting in a 15% increase in overall sales revenue. Assisted customers in completing purchases, locating items, and enrolling in reward programs, leading to a 20% improvement in customer satisfaction and loyalty. Maintained accurate and organized records by diligently logging reports, expenses, receipts, and sales documents into a digital database, ensuring easy accessibility and reducing administrative errors by 30%. Technical Support Representative Alorica Philippines Inc. July, 2016 - July, 2018 Effectively resolved a wide range of technical issues across multiple systems and applications, ensuring customer and end-user satisfaction with a 95% issue resolution rate across various time zones. Provided exceptional Tier 1 IT support to non-technical internal users through efficient deskside support services, resulting in a 25% decrease in user downtime and improved productivity. Successfully integrated Salesforce CRM and other customer relationship management software into support operations, optimizing workflow efficiency by 20% and enhancing customer service delivery. Teacher / Admin Assistant / Guidance Counselor Las Pinas Montessori School June, 2015- April, 2016 Teacher: • Successfully delivered engaging English lessons to Grade 1 pupils, resulting in a 10% improvement in students' language skills and comprehension. • Implemented effective teaching strategies to foster a positive and inclusive classroom environment, resulting in a 20% increase in student participation and engagement. Administrative Assistant: • Streamlined email management by implementing problem-solving techniques, labeling, filtering, and creating templates/canned messages, resulting in a 30% reduction in email response time. • Efficiently managed schedules and booking appointments, optimizing time allocation and ensuring seamless coordination, resulting in a 15% improvement in overall schedule management. • Conducted internet research and data entry with accuracy and attention to detail, contributing to the completion of 500+ research projects and data entry tasks within tight deadlines. • Successfully made phone calls, ensuring effective communication and providing exceptional customer service, resulting in a 95% customer satisfaction rating. • Created reports using Google Docs/Spreadsheets, maintaining up-to-date records and facilitating data-driven decisionmaking processes. Guidance Counselor: • Established a safe and trusting environment for students to voice concerns, leading to a 40% increase in students seeking guidance and support. • Facilitated effective communication between parents, teachers, administrators, and students, resulting in the timely resolution of behavior and academic problems for 90% of cases. • Played an integral role in organizing and coordinating successful school programs and events, ensuring a positive experience for students, parents, and staff. SKILLS AND TRAINING Insurance Virtual Assistance - XYRVA Real Estate Virtual Assistant - LEJIT Online Virtual Assistance Academy General Virtual Assistant - VirtualWorkPH Virtual Executive Assistant - VirtualWorkPH Social Media Management - VirtualWorkPH Basic WordPress - VirtualWorkPH Executive Virtual Assistant - WFH Tips by RYA Project Management- LinkedIn Learning Digital Marketing- Google Digital Garage Human Resource Management Program - General Electric ( GE ) Forage Human Resource Management- Released 2021- Academy Europe Human Resource Management- Saylor Academy Business Futures: Sustainable Business Through Green HR- RMIT University(Future Learn) REFERENCES Adrian Tjakra Realtor Keller Williams OC Coastal Realty-+1 - Maria Adeline Reyes HR Manager Netsurf Media-- Joshua Cuisia Team Leader Supervisor Netsurf Media-- Maria Czarina Hernandez Team Leader Supervisor Netsurf Media-- Ma. Paz Palmes VIP Customer Service Specialist Netsurf Media--