Raymart Ramirez

VA PORTFOLIO RAYMART RAMIREZ INSERT YOUR IMAGE HERE SKILL SET Administrative Support - I can handle day-to-day tasks like answering emails, scheduling appointments, managing calendars, and organizing files. Can help you stay organized and on top of your workload. Project Management - I can help you plan and execute projects, keep track of deadlines, and coordinate with team members. Social Media Management - I can manage social media accounts by creating content, scheduling posts, responding to comments and messages, and analyzing data. Database Building and Research - Works on analyzing data and details by using MS Office, Google Suite, and the Internet for research to gather and provide reliable information. SKILL SET Content Writing and Editing - Create blog posts, articles, and other content for website or marketing materials. Data Entry - To enter data from various source documents into the computer system for storage, processing, and data management purposes. Customer Support - Answer inquiries, resolving issues, and providing information about products or services. Graphic Design -Create visual content such as logos, infographics, and social media graphics that can help business stand out and communicate message effectively. PREVIOUS WORK EXPERIENCES ADMIN EXECUTIVE ASSISTANT EXECUTIVE VIRTUAL ASSISTANT (March 16,2023 – June 01,2023) (July 1, 2022 – February 24,2023) ● ● ● ● ● Implemented an efficient document filing system, resulting in a 30% reduction in search time and ensuring easy access to essential information. Managed email and calendar schedules with precision, maintaining a 95% response rate within 24 hours and optimizing time allocation. Successfully planned and booked travel arrangements for executives, resulting in 15% cost savings through strategic vendor negotiations. Proactively conducted market research, providing valuable insights for business decisions that led to a 20% increase in customer acquisition. Created impactful presentations, utilizing engaging visuals and persuasive content, resulting in a 25% improvement in audience engagement during company meetings. ● ● ● ● ● Consistently provided prompt and professional customer service by handling calls, emails, and live chat inquiries, resulting in a 95% customer satisfaction rating. Efficiently verified and scheduled appointments with buyers/sellers, ensuring a smooth and organized process, resulting in a 20% increase in successful transactions. Proactively managed social media presence, resulting in a 30% growth in followers and increased engagement with potential clients. Streamlined email and schedule management, optimizing time allocation and improving efficiency by 25%. Conducted thorough property research, created visually appealing listings, and maintained accurate records, leading to a 15% increase in property views and inquiries. PREVIOUS WORK EXPERIENCES CUSTOMER SERVICE REPRESENTATIVE RISK OPERATION ANALYST (July, 2020 - December, 2020) (January, 2019 - July, 2020) ● ● ● Identified and tracked high-value players and guests, resulting in a 20% increase in revenue from targeted individuals within specific time frames. Cultivated and maintained positive relationships with gaming customers, delivering exceptional VIP service and amenities, leading to a 25% increase in customer satisfaction and loyalty. Exceeded goals and objectives by executing effective phone calls, emails, and mailed letters to current, inactive, and prospective high-end players, resulting in a 15% boost in casino revenue. ● ● ● Conducted thorough assessments of current and new merchants, resulting in a 30% reduction in fraud and chargeback risks while ensuring compliance with regulatory standards. Successfully implemented effective financial risk management policies, limits, and strategies, aligning with organizational standards and driving a 20% improvement in overall risk mitigation. Performed comprehensive statistical reviews, uncovering valuable trends, patterns, and variations that contributed to a 25% increase in proactive risk prevention measures. PREVIOUS WORK EXPERIENCES Customer Service Representative Technical Support Representative (August, 2018 - December, 2018) (July, 2016 - July, 2018) ● ● ● Drove sales growth by providing expert advice on purchases and effectively promoting additional products, resulting in a 15% increase in overall sales revenue. Assisted customers in completing purchases, locating items, and enrolling in reward programs, leading to a 20% improvement in customer satisfaction and loyalty. Maintained accurate and organized records by diligently logging reports, expenses, receipts, and sales documents into a digital database, ensuring easy accessibility and reducing administrative errors by 30%. ● ● ● Effectively resolved a wide range of technical issues across multiple systems and applications, ensuring customer and end-user satisfaction with a 95% issue resolution rate across various time zones. Provided exceptional Tier 1 IT support to non-technical internal users through efficient desk- side support services, resulting in a 25% decrease in user downtime and improved productivity. Successfully integrated Salesforce CRM and other customer relationship management software into support operations, optimizing workflow efficiency by 20% and enhancing customer service delivery. PREVIOUS WORK EXPERIENCES Teacher/Admin Assistant/Guidance Counselor (June, 2015- April, 2016) Teacher: • Successfully delivered engaging English lessons to Grade 1 pupils, resulting in a 10% improvement in students' language skills and comprehension. • Implemented effective teaching strategies to foster a positive and inclusive classroom environment, resulting in a 20% increase in student participation and engagement. Administrative Assistant: • Streamlined email management by implementing problem-solving techniques, labeling, filtering, and creating templates/canned messages, resulting in a 30% reduction in email response time. • Efficiently managed schedules and booking appointments, optimizing time allocation and ensuring seamless coordination, resulting in a 15% improvement in overall schedule management. • Conducted internet research and data entry with accuracy and attention to detail, contributing to the completion of 500+ research projects and data entry tasks within tight deadlines. • Successfully made phone calls, ensuring effective communication and providing exceptional customer service, resulting in a 95% customer satisfaction rating. • Created reports using Google Docs/Spreadsheets, maintaining up-to-date records and facilitating data-driven decision making processes. Guidance Counselor: • Established a safe and trusting environment for students to voice concerns, leading to a 40% increase in students seeking guidance and support. • Facilitated effective communication between parents, teachers, administrators, and students, resulting in the timely resolution of behavior and academic problems for 90% of cases. • Played an integral role in organizing and coordinating successful school programs and events, ensuring a positive experience for students, parents, and staff. SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS SAMPLE WORKS Certificates SAMPLE WORKS Certificates