Rayjean Corpus

RAYJEAN, CORPUS F. VSM Heights, San Isidro General Santos City Mobile No.:- E-mail Address:-PERSONAL INFORMATION I was born on September 5, 1991. I am 25 years old. I am single, honest, responsible, hardworking and God-fearing. OBJECTIVE To be part of an institution where I can utilize my knowledge, Skills and experience in the service of the people. HIGHEST EDUCATIONAL ATTAINMENT Education Level/: Vocational Level Year Graduated: April 2010 Educational Field/Course: Information Technology University: ACLC AMA College Address: 3rd floor De Rosario Bldg Zulueta St. Koronadal City South Cotabato Philippines Educational Field/Course: Business Administration major in Human Resource Development Management Year Attended:- University: Notre Dame of Marbel University Address: Alunan Ave., City of Koronadal 9506 South Cotabato Education Level: Secondary Education/High School Year Graduated: March 2008/2009 School: Koronadal National Comprehensive High school Address: Rizal St. Koronadal City TRAININGS, CONVENTIONS AND SEMINARS ATTENDED On-The-Job Training South Cotabato Provincial Capitol Treasures office, Koronadal City December 2 to March 31, 2010. Seminar and Training in Web Designing and Corel draw ACLC COLLEGE OF MARBEL Seminar on NSTP (National Service Training Program) ACLC COLLEGE OF MARBEL WORK EXPERIENCES D.A.D ICT Business Center Customer Service Representative (CSR) Telemarketer/Team Leader Notre Dame Complex, Alunan Avenue,Brgy Zone III, City of Koronadal May 20, 2014 to December 15, 2015 Job Description: Team leader provides direction, instructions and guidance to a group of individuals, who can also be known as a team, for the purpose of achieving a certain goal. An effective leader will know her/his team members strengths, weaknesses and motivations. Specific Duties and Responsibilities:            Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities Six Eleven Global Teleservices Customer Service Representative (CSR)/Retention Specialist 4th Floor, Joji Ilagan Bldg., Barangay City Heights, Leon Llido St., General Santos City January 4, 2016 to May 1, 2016 Job Description: Customer Service Representative is responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries Specific Duties and Responsibilities:                    Resolve customer complaints via phone Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Answer questions about warranties or terms of sale. Act as the company gatekeeper. Suggest solutions when a product malfunctions. Handle product recalls. Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions. Sell products and services. Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Handle changes in policies or renewals. Six Eleven Global Teleservices Email and Chat Support Specialist 4th Floor, Joji Ilagan Bldg., Barangay City Heights, Leon Llido St., General Santos City May 3, 2016 to November 15, 2016 Job Description: Email support specialist provides contact support services, sales and other customer relations services primarily through online Email or non-voice channels. Visitors and clients who have questions on their specific account or make their inquiries. Email support specialist is the person acting in behalf of the company answering and responding the questions of the customers. As an email support specialist, it is expected to respond to customers an efficient and effective manner. Specific Duties and Responsibilities:         Answering and resolving issues through Email. Sending notification related to customers inquiries. Updating the Shipment through monitoring from the time of placing the order and deliveries in respect addresses and location. Cancelling and providing any suggestion for customer issues and problem. Handle changes in policies or renewals. Inform customer of deals and promotions. Assist with placement of orders, refunds, or exchanges. Compile reports on overall customer satisfaction. Professional License: NC2 Passer Housekeeping September 2015 AFFILIATIONS/ORGANIZATIONS Member Arts and Theater Club (ACLC AMA College) Digital Club (ACLC AMA College) Member since: (1st semester-) ACLC AMA COLLEGE I hereby state to the best of my knowledge that the preceding information are true and that this resume was accomplished in updated in good faith. __________________________________ RAYJEAN, CORPUS F.