RAYAN RIVERA DELOS REYES
Purok 7 Sto. Cristo, San Antonio, Nueva Ecija 3108
Email:-Cell: -
BACKGROUND
A total of 6 years of experience working in the field of Information Technology under service desk environment, BPO industry,
Telecommunications and Financial Institution. Interface effectively and professionally with all levels of management both internally and
externally. Fast learner, dedicated, highly motivated, technically adept and able to communicate with end users/support groups, take
ownership of the problems and can share essential knowledge to others. Works well independently and/or as a team member. Willing
to go in furtherance to the objective of the company.
INDUSTRY EXPERTISE
IT Service Desk | Customer and Technical Support Tier 1 and 2 | Retail Sales Management | Sales Bancassurance
TECHNICAL SPECIALIZATION
Active Directory | Networking | Remote Tools (Team Viewer, BMC Console and Bomgar Cloud) | Level 1 and 2 Technical Support |
iDrive | Microsoft Office | Microsoft and Chrome Operating System | Citrix | Exchange Server | AS400 | Office 365 Admin Software and
Hardware Troubleshooting | Workday | Mainframe | Autotask PSA | Zoho | Datto RMM
EXPERIENCE
Far Out Solutions LCC | IT Tier 1/2 Tech | March 2021- Present
As a Level 1 and 2 Support, I am responsible with identifying hardware and software solutions, troubleshooting technical issues,
diagnosing and repairing faults, resolving network and connectivity issues installing and configuring hardware and software, speaking
to co-employees to quickly get to the root of their problem, AWS and Azure white listing for external IP addresses, creating and
Automation of software using batch and powershell, and virtualization of server and computer endpoints using VMware.
CGI (Philippines) Inc. | Senior IT Service Desk Specialist | October 2019- Mar 2021
As a Service Desk Analyst, I am responsible for assisting the clients to troubleshoot software and hardware problems via email and
telephone, utilizing remote support, performed password administration and access support for Active Directory and a number of
internal/proprietary systems and applications.
Sykes Asia, Inc. | Google Account | Level 2 Technical Support | July 2018 – October 2019
Handling world’s largest engine account as universal specialist. As a Tier 1 and Tier 2 level of support, I am responsible in hardware
technical issues, billing and up-selling new products and in-app support.
BDO Life Assurance Company, Inc. | Financial Advisor, Junior Assistant Manager I | January 2017 – February 2018
As Branch Banking Financial Advisor, I am responsible for financial planning services to a cluster of bank branches using life insurance
product and services. We are also generate leads to our pipeline to have a potential client.
Smart Communications, Inc. | Customer Solutions Officer | June 2015 – January 2017
We sell post-paid plan, simulates the role of a Wireless Centre Front liner and record all transactions and stocks liquidations and take
full responsibility for relevant customer complaints, queries and requests.
Sykes Asia, Inc. | Nuance Communications and AT&T Account | Technical Support Representative | June 2014 – May 2015
As a Tier 1 support, we provide functional and/or technical support for resolution of customer problems, incidents, issues, request and
queries. Liaise with other support teams or product teams as required to resolve request/issues in a timely manner.
EDUCATION
Nueva Ecija University of Science and Technology | Bachelor of Science in Information Technology |- | College Diploma
REFERENCE
-Character reference available upon request.
I hereby affirm that the above information is true and correct to the best of my knowledge and belief.
Rayan R. Delos Reyes
Applicant
