Rayah Carhie Marquez

RAYAH CARHIE R. MARQUEZ GE N E R A L V I R T U A L A S S I S T A N T PROFESSIONAL SUMMARY I am a career-oriented woman with a positive attitude and strong work ethic. My mission is to support clients and employers while focusing on continual growth. I tackle challenges enthusiastically and am committed to learning and adapting for personal and organizational success. CONTACT Phone: - Address: Batangas City Philippines Email:- Website: www.rayahcarhie.com ACADEMIC HISTORY Justino Sevilla High School |- Homeschool Global |- Senior High School - STEM Junior High School WORK EXPERIENCE Admin Manager / Receptionist | January 2025 - February 2025 Moontana Body Massage and Spa Oversaw daily operations, scheduling, and staff coordination to ensure seamless business flow. Managed financial records, payroll, and inventory to maintain efficiency and cost control. Implemented administrative processes and customer service improvements for a better client experience. Supervised front desk operations, ensuring smooth appointment bookings and client satisfaction. Tracked performance metrics and optimized workflows for staff productivity and service quality. Greeted clients warmly, scheduled appointments, and managed front desk inquiries. Handled payments, records, and client information with accuracy and discretion. Maintained a clean, welcoming environment to enhance the overall customer experience. Telesales Specialist | May 2024 - October 2024 PrismTeck Company Engaged potential customers through outbound calls, presenting products and services persuasively. Identified customer needs, handled objections, and closed sales to meet or exceed targets. Maintained accurate records of calls, leads, and conversions in CRM systems for follow-ups. Built strong relationships with prospects, ensuring a positive customer experience and repeat business. Collaborated with sales teams to refine strategies, improve scripts, and enhance outreach effectiveness. Admin Assistant | January 2024 - 1 month KJES Company / Part Time Managed executive schedules, emails, and travel arrangements, ensuring seamless daily operations. Organized and maintained digital files, reports, and confidential documents for easy access and security. Handled invoicing, expense tracking, and financial records using Xero and Oracle for accurate reporting. Streamlined workflow and team collaboration through Notion, Slack, and FYI for efficient task management. Managed project timelines and client databases with XPM, ensuring deadlines were met. Secured sensitive information using LastPass, maintaining data integrity and cybersecurity. Tracked productivity and optimized workflows with Time Doctor to enhance efficiency. Provided executive-level administrative support, coordinating high-level meetings and stakeholder communication. Call Center Agent | October 2023 - March 2024 Ibex Global PH Provided efficient support by resolving delivery, payment, and account issues with accuracy. Analyzed concerns, identified solutions, and ensured policy compliance. Delivered clear, concise guidance while multitasking in a fast-paced, customer-focused environment. Making reports to my Team Leader if escalation is needed. Customer Service Representative | January 2023 - September 2023 Teleperformance Resolved inquiries, complaints, and delivery concerns while providing clear policy guidance with professionalism and efficiency. Maintained records and collaborated with teams to enhance service quality and customer satisfaction. Assisted customers with account issues, payments, and troubleshooting for smooth operations. Admin Assistant/PA | March 2019 - June 2022 RRJR Travel and Tourism Handled scheduling, correspondence, record-keeping, and invoice processing for smooth operations. Assisted with bookings, customer inquiries, supplier coordination, and travel logistics. Supported marketing through social media updates, emails, and promotional material preparation. Managed confidential communications, emails, and reports, ensuring timely follow-ups. Factory Worker | July 2022 - January 2023 EPSON Operated and assembled electronic components with precision to meet production standards. Conducted quality checks to ensure products met company and industry specifications. Store manager | October 2018 - January 2019 3 Kings Sari-Sari Store Oversaw daily store operations, managed inventory, ensured customer satisfaction, and reported key insights to the owner for effective decision-making. Grade school Tutor |- Grade 5 Student REFERENCES Dave Villalva | Team Leader | Teleperformance Email:-Phone: - CERTIFICATION SphereRocket REVA Training Talentpop VA Training Umar Shahzad | Sales Manager | PrismTeck Email:-Phone: -