Ray Santana

RAYNIER SANTANA C ontact -- Well-educated and knowledgeable Industrial Engineer with a proven record of accomplishment of employer satisfaction in improving all manufacturing processes and procedures, developing and managing production budgets, and completing detailed production forecasts. Offers an Industrial Engineering degree, strong attention to detail and accuracy. Great analytical skills and excellent time management abilities. Wor k E x p e r i e n c e Sales Executive, Segrex Automobile Trading FZCO Jan/2023 present linkedin.com/in/rayniersantana • Present, promote and sell luxury and high trim vehicles/services using solid arguments to existing and prospective customers • Nationality, Cuban Location, Lamenha Lins Perform cost-benefit and needs analysis of existing/potential customers to meet their needs 3152, Curitiba, PR. Brazil • Establish, develop and maintain positive business and customer relationships. Edu ca ti on Faculty of Technical Sciences, University of Las Tunas. Industrial Engineer- Linguistic customer relations, Emirates Airlines, Dubai Jan/2022 – Nov/2022 • meeting customer needs. Provide help desk support for an international airline. • Ski lls and Spanish in call events or emails regarding existing bookings, obtaining orders. Mathematics Problem Resolution • Planning and organizing daily work schedule to callon existing or potential sales outlets and Scheduling other trade factors. Excel Communications Creating new operation and frequent flyer program inquiries. To provide assistance in English Word Processing Social Networking Serve customers by introducing products and Related Sales Experience • Spearheaded the prospecting of new customers through referrals from existing clients and sales phone calls. Languag • Offered professional answers and advice to English pro curious clients encouraging them to schedule a Spanish Native visit to the showroom. Portuguese Pro • French Pro Worked efficiently to overcome objection while developing sales plans to close sales and exceed Arabic Basic established quota. Customer Relation and Sales Lufthansa Group, Fiji Jul/2018 – Oct/2021 Related Sales Experience • Provide B2B help desk support for four different international airlines and frequent flyer program inquiries. Provide assistance in English and Spanish by call or email regardingcomplaints, error investigation and correctiveaction. Sales Engineer, Mellissa Inc. Cuba • improvement of all manufacturing processes to Sep/2015 – Jun/2018 increase efficiency, transparency, and decrease expenses - reduced costs by 15% within 2 years. H ob b y & I n t e r est Listen Music Traveling Collaborated with colleagues on the continuous Related Engineering Experience • Maintained above average satisfactory statistics measured on schedule adherence, productivity, attendance and call quality. Improved from my 1st quarter having 4.60 to Movies consistently reaching 5.0 each quarter Public Speaking thereafter. Safely operate relevant ground support equipment for the timely servicing of all aircrafts. • Reported to the middle management on contracts, sales objective, activities, and review and analysis of prospects • Developed and assisted in the management of production budgets, developed and implemented new production plans and strategies, and maintained records and large databases. • Evaluated new product designs, conducted detailed production forecasts, completed reports, and presented results to managers and executives. • Produced workplace layouts, worked closely with various teams from other departments, and proactively participated in meetings with the Board of Directors. Sales Production Specialist, Mellissa Inc. Cuba Sep/2011 – Jul/2015 Managed plating lines to improve and createmore efficient processes. • Implemented new equipment and machineryinto the facility for production and non-production. Related Sales Experience • Reach out to customer leads through cold calling • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Managed the waste treatment facility. • Created and managed a preventative maintenance program and monitored daily maintenance activities. • Project management skills - Planning, Budgeting, Organizing and Overseeing project from beginning to end.