Ray Justin Doria

Ray Justin Doria Account Manager Profile Details Dynamic Team Lead Manager with over 3 years of experience in property and casualty insurance account management, driving client retention and growth through exceptional team leadership and strategic oversight. Expertise in risk assessment, compliance, and process improvement fosters a culture of efficiency and enhances client satisfaction. Proven track record of cultivating strong relationships with underwriters and internal departments to deliver tailored insurance solutions. Committed to mentoring teams, optimizing performance, and creating a client-centric environment that prioritizes service excellence and operational success. Davao Philippines-- Employment History Leadership and Teamwork Team Lead Manager at Leslie H Sawyer Insurance, Davao Microsoft Excel March 2022 — March 2025 • Led a team of account managers, overseeing the management of a diverse book of property and casualty (P&C) insurance clients. • Provided coaching, training, and performance evaluations to drive team success and ensure exceptional client service. Assisted in complex policy renewals, coverage analysis, and risk assessment to optimize client retention and satisfaction. • Ensured compliance with industry regulations, underwriting guidelines, and company policies. • Collaborated with underwriters, carriers, and internal departments to resolve escalations and secure competitive coverage solutions. • Analyzed team performance metrics, identified areas for improvement, and implemented process efficiencies. • Fostered a positive team environment, encouraging collaboration and professional development. Operations Manager at ArcMinute Logistics LLC, Richmond December 2020 — August 2023 • Managed daily logistics operations, ensuring efficient package sorting, dispatch, and on-time deliveries in alignment with Amazon's performance standards. • Supervised and coached delivery drivers and dispatch teams to optimize route efficiency, safety, and compliance. • Oversaw payroll processing, workforce scheduling, and driver performance tracking to maintain operational excellence. Monitored key performance indicators (KPIs), including on-time delivery rates, delivery success metrics, and cost efficiency. • Implemented process improvements to increase productivity and reduce delivery delays. Ensured strict compliance with Amazon DSP policies, DOT regulations, and safety protocols. Skills Ability to Multitask Leadership Skills Teamwork Microsoft PowerPoint Computer Skills Ability to Work in a Team Microsoft Office Adaptability Ability to Work Under Pressure Communication Skills Communication Performance Management Team Management Business Process Improvement Mentoring Customer Relationship Management Portfolio Management Customer Service Administrative Operations • Managed fleet operations, vehicle maintenance schedules, and inventory tracking for company assets. Developed a strong team culture through training, motivation, and leadership development. Receiver / Stocker for Lowe's Home Improvment at Lowe's Companies, Inc, Antioch August 2020 — September 2021 • Unloaded, stocked, and organized merchandise to ensure shelves were fully stocked and visually appealing. • Maintained accurate inventory levels by rotating stock and checking for expired or damaged products. Assisted customers by locating products and providing basic product information. • Ensured aisles remained clean, organized, and free of safety hazards. Operated pallet jacks, Forklifts and other equipment to transport merchandise safely. • Worked collaboratively with team members to maintain efficient store operations. Desktop Relocation Technician at EMR CPR, Pleasanton February 2019 — August 2020 • Performed hardware and workstation relocations, ensuring seamless setup and minimal downtime during office moves. • Disconnected, transported, and reinstalled computers, monitors, peripherals, and network equipment according to company policies and IT standards. • Troubleshot and resolved hardware, software, and connectivity issues postrelocation to ensure system functionality. • Collaborated with IT teams to update asset tracking databases and maintain accurate equipment inventory. • Ensured proper cable management and workstation ergonomics for an organized and efficient setup. • Provided end-user support, addressing any technical issues related to the relocation process. • Maintained strict adherence to security protocols, data protection policies, and company IT compliance. Customer Retention Team Working Leadership Logistics Operations Management Accounting Customer Satisfaction Key Performance Indicators Operational Excellence Scheduling Human Resources Payroll Management Excellence in Service Desktop Support Asset Management Data Protection Workstations Customer Support Problem Solving Accounting Casualty Insurance Leadership Development Employee Retention Education Bachelor of Science, Ateneo de Davao University January 2014 — January 2018 Customer Account Management Passionate Self Motivation Success Driven Person Languages English Filipino