Ray Ian Camiña

Ray Ian Camiña Administrative & Operations Specialist Tagum City, Davao del Norte, Philippines, 8100​ -​- PROFESSIONAL SUMMARY Detail-oriented Administrative & Operations Specialist with proven experience supporting sales and business development teams, managing performance, and streamlining day-to-day operations. Adept at fostering strong client relationships, improving team workflows, and enhancing communication across remote environments to drive growth and efficiency. EXPERIENCE Popl, New York — Sales & Business Development Assistant Team Lead​ December 2023 - Present ●​ Led and coached a team of Sales & Business Development Assistants, optimizing sales processes and aligning strategies with business goals. ●​ Conducted market research and data analysis to support business development initiatives. ●​ Managed client materials, sales presentations, and proposal refinement to enhance engagement and conversion rates. ●​ Acted as the primary liaison between executives and the team, ensuring seamless communication and execution of key directives. Apollo Scooters, Canada — Senior Customer Service Support July 2022 - October 2023 ●​ Resolved an average of 100+ customer inquiries daily via email and live chat, achieving a 98% customer satisfaction rating. ●​ Processed orders, returns, and exchanges with accuracy, ensuring a seamless customer experience. ●​ Maintained expert-level product knowledge of e-scooters, providing detailed support and troubleshooting assistance. MedRecords, Canada — Customer Care Specialist October 2019 - June 2022 ●​ Facilitated medical record requests from patients and law firms, ensuring compliance with privacy regulations.​ ●​ Provided phone-based support, guiding customers through the request process with clarity and professionalism.​ ●​ Delivered high-quality customer service, maintaining client satisfaction through efficient case resolution. EDUCATION University of Mindanao, Philippines,- | Bachelor of Science in Elementary Education ●​ Developed strong communication and team leadership skills through hands-on teaching and volunteer roles. SKILLS & COMPETENCIES ●​ ●​ ●​ ●​ ●​ Customer Service & Client Relations Sales & Business Development Support Process Optimization & Documentation Market Research & Data Analysis Communication & Problem-Solving LANGUAGES ●​ English—Professional Proficiency ●​ Tagalog—Native Speak TOOLS & SOFTWARE ●​ Customer Support: Gorgias, Intercom, Freshdesk, Mavenoid ●​ CRM & Sales Enablement: Salesforce, Apollo.io, Retool, Fulfil ●​ Productivity & Communication: Slack, Trello, ClickUp, Superhuman Email, Google Workspace, Microsoft Office, DeepL ●​ E-commerce & Order Management: Shopify, Stripe, DocuSign ●​ Work Ethics & Compliance Training ●​ Employment Laws & Best Practices Seminar