Ray Dockery

As the owner of GGC VA BPO Solutions, I manage a dedicated team and provide comprehensive consultation services to numerous businesses. My focus is on enhancing operational efficiency through strategic planning and process optimization.

Utilizing the DMAIC methodology, I have successfully identified bottlenecks and streamlined processes to improve overall performance for clients.

• Managed a team of 10 employees and consulted with over 103 companies, including 42 active clients, utilizing the DMAIC framework to identify and address inefficiencies.

• Developed comprehensive Standard Operating Procedures (SOPs) and process maps tailored to each client's unique business needs, leveraging the DMAIC approach to ensure optimal outcomes.

• Trained team members on specific aspects of clients' processes, incorporating Six Sigma tools to ensure seamless integration and support.

• Applied DMAIC methodology to identify and eliminate bottlenecks, enhancing operational efficiency and performance for clients.

• Provided strategic guidance to clients by utilizing data-driven insights gained through the DMAIC process.