RAY BENEDICT
TRAJANO
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linkedin.com/in/rb-trajano
WORKFORCE - SCHEDULER - PLANNER
PROFESSIONAL
SUMMARY
A results-oriented, progressive, passionate, leadership-driven
individual seeking to grow in a company of tremendous
possibilities; versatile in working in fast paced environments,
with the ability to lead and motivate team members; has an
excellent
organizational,
management skills.
CORE
PROFESSIONAL
COMPENTENCIES
Customer Service
Process Management
Strategic Planning and
Problem Solving
communication
and
time
EDUCATIONAL BACKGROUND
University of the Cordilleras
Bachelor of Science in Financial Management and
Accounting
Baguio, Cordillera Administrative Region
Enrolled
March 2006
Conflict Management
Quality Assurance
Coaching (CLC) and
Mentoring
Teammate and
Employee Motivation
Saint Louis University
Bachelor of Science in Financial Management and
Accounting
Baguio, Cordillera Administrative Region
Enrolled
March 2003
Saint Louis University
Bachelor of Science in Electronics and Communications
Engineering
Baguio, Cordillera Administrative Region
Enrolled
March 2001
RAY BENEDICT TRAJANO
WORKFORCE - SCHEDULER - PLANNER
PROFESSIONAL
SKILLS
Microsoft Office
NICE-IEX, Aspect eWFM
Basic Accounting and
Bookkeeping
Speed Typing - 110
words per minute
Basic Computer
Software
Troubleshooting /
Formatting, Hardware,
Troubleshooting and
Installation
EXPERIENCE
Concentrix
Scheduler, May 2019 to January 2025
Fundamental in a program’s staffing workforce’s success
through careful resource planning and scheduling
Responsible in updating and maintaining staffing over and
under after shrink files
Makes necessary recommendations to operations to make
sure to pass client's metrics
Works with operations and project staffing outlook
highlighting overage/underage weekly to be efficient in
workforce staffing for production
Conducts a Schedule Commit Call with operations to
make sure future schedules for production are at the right
place and at the right time
Other tasks needed to maintain accuracy of reports to be
sent to operations and clients
Concentrix
Service Level Coordinator/Real Time Adherence, May 2018
to May 2019
Responsible in ensuring plans from the scheduling
happens
Responsible in monitoring and ensuring all clients' metrics
are to be met through working with operations
Responsible in ensuring the Masterfile is updated
Handles any requests related to workforce real time by
operations and clients for smooth delivery
Other tasks needed to maintain accuracy of reports to be
sent to operations and clients
RAY BENEDICT TRAJANO
WORKFORCE - SCHEDULER - PLANNER
TRAININGS AND
SEMINARS
ATTENDED
TLOB - Team Leader On
Boarding
Convergys
March 2017
Baguio City
Financial Analysis for Good
Governance
Landbank Countryside
Development
Foundation Inc.
December 2013
La Union
Credit and Collection
Management
Cordillera Administrative
Region Cooperative
Union (CARCU)
June 2014
Baguio City
Convergys
TIP - POC, January 2016 –May 2018
Primary point person of Client's technical Team: eWatch
Responsible for collating, investigating, troubleshooting
and reporting site related issues and tools (software and
hardware).
Responsible in filing TIP reports and maintaining its
validity
Convergys - eBay Production
Subject Matter Expert Production, June 2015 – May 2018
Product expert responsible for supporting team mates
through answering queries while on floor walk in their
calls
Responsible in taking supervisory calls as requested by
team mates
Maintaining professionalism of team mates on the
production floor
Other tasks as requested by Team Leaders and
Managers
Convergys
Customer Service Representative, February 2015 – June 2015
Responsible for taking in calls for customers and assists
them in any concerns within scope of support
Sitel - Macy's Production
Customer Service Representative, July 2014 - December 2015
Responsible for taking in calls for customers and assists
them in any concerns within scope of support
RAY BENEDICT TRAJANO
WORKFORCE - SCHEDULER - PLANNER
TRAININGS AND
SEMINARS
ATTENDED
Parliamentary Procedures Cordillera Cooperative
Region Cooperative Union
(CARCU)
March 2014
Baguio City
BAMAPCOM Entrepreneurs' Cooperative
Audit Committee Chairperson, March 2013
Credit Policy Committee Secretary
Ethics Committee Secretary
Organizational Development and Human Resources
Committee Member
Responsible in research and development, formulation of
new Policies that relates to the aforementioned
committees for Board of Directors' approval
Wash Up Duck Laundry
Audit Management Training
Cooperative Union of
Baguio City (CUBC)
January 2014
Baguio City
Manager, June 2014 - July 2015
Managed own Laundry Business, made decisions to
improve processes and made sure quality of service is
up to standards
Maintained books of accounts of the company and
made sure business flow order
BAMAPCOM Entrepreneurs Cooperative
Loan Officer, February 2006 - July 2014
Responsible on filtering loan applications on eligibility of
cooperative members for credit
Gave loan related pre-membership leadership seminars
to would-be members of the cooperative
Approved officer level loan applications and processed
loan releases to members
Submitted reports and recommendations for Board of
Directors level of loan applications
Lead a team of loan processors, maintained the values
*** Character Reference to
be submitted upon request.
of the cooperative through various supervisory tasks and
responsibilities.
