RAY-ANGELUS A. PANGANIBAN
Nickname: Angel
#28 Sitio Cacalog Brgy.Sta. Cruz Antipolo City
Tel. No- / Cell Nos:-
Email:-
OBJECTIVE
To be able to continue my knowledge, ability and skills for the profitability of your organization.
Summary of Qualifications and Skills:
Proficient using advanced technology
Attention to details and accuracy
Able to work with deadline-oriented
Good interpersonal skills
Excellent leadership and organizational skills
Capable for effective problem solving
Technical Skills:
Google Docs and Suites
Microsoft office package: MS Word, Excel, Power Point, Outlook, Access
Payment Card Industry Data Security Standard (PCI DSS)
Fraud Tools and Ticketing System
I ovation, Gatekeeper, Portfolio Viewer, Card Link Application, Programming System, Sale Force, Zendesk.com, White Pages, MailQ, Jumio, Jira, Gmail, Slack, IMS Fraud Alert, Fraud Falcon System (Fraud Alert), Fraud Detection Applications, BIN Lookup and checker, Block Listed Foreign Country Tracker, Email Domain Check lists (Junk email lists), Notion Tool, Trello, Kount Fraud Tool, Kustomer, MaestroQA, and Sift Science
KYC Tools for Investigations
Facebook, Twitter, LinkedIn, Google, Thomson Reuters (PEPS Check), IBAN Checker, Prado Docs checker(Lists of Valid and Invalid type of Docs), MRZ Calculator (Passport ID Check), Document Checker
Chargeback and Dispute Tools / Systems:
Knowledge of Visa (VROL Process), MasterCard (MC Connect Process), Amex (Security Center Portal), Discover (Dispute Resolution Resources Portal), PayPal (Resolution Center Portal), Ethoca Alert(Portal) World Pay Chargeback Process, Case Worker (Dispute Cases), VM Ware Tool, TSYS, Merlin System, MerLinkDRS, EConnect, SONI and SONI FDR, Chargeback Rule and Reason Code (Visa/MasterCard/AMEX/ Discover, etc)
WORK EXPERIENCES:
Tech Mahindra Ltd.
3/F eCommerce Plaza Building, Garden Road, Eastwood City, Bagumbayan Quezon City,Metro Manila, Philippines 1110.
Job Title: Associate - Customer Support (July 2014 - March 2015)
Associate : Target.com (Online Management and Retail Specialist)
Sitel Philippines
Ground Floor e-Life Digital Zone, Eton Cyberpod Corinthian-Ortigas, EDSA corner Ortigas Avenue, Quezon City
Job Title : Customer Services Representative (May 2015 - July 2016)
Associate : Sears.com Retail Banking/Verification Team/Credit Services (Online Case Manager – Tier 2 / SME)
NCH Ladbrokes Coral (GVC Group)
6th flr Double Dragon Pasay City Manila Philippines
Job Title: Account Security Analyst/ Fraud and Chargeback Analyst(October 2017-July 2019)
Associate : Ladbrokes Coral Gala and GVC Sports and Betting Brand
EDUCATIONAL ATTAINMENT
College : Our Lady of Fatima University
Course : Bachelor of Science in Nursing - March 25, 2010
High School : Don Antonio de Zuzuaregui Sr. Memorial Academy -April 2006
Elementary : Savior School -April 2003
