Ray-An Dela Cruz

   Ray-An Dela Cruz Freelance Illustrator / Customer Service Representative   (- |-| Pasay City, National Capital Reg Experience     17 years of total experience Jun 2011 - May 2016 (5 years) Customer Service Representative (E-mail) JPMorgan Chase & Company   Industry Banking / Financial Services   Specialization Customer Service   Role Customer Service - General   Position Level Non-Executive   Provide resolution to customer’s inquiries about the services or products offered by the company thru e-mail.       Jul 2010 - Apr 2011 (10 months) Customer Service Representative (CSR) TeleTech Customer Care Management Phils., Inc.   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Others   Position Level Non-Executive   Handles customer issues on billing and services. Provide information to customer’s inquiries about the services or products offered by the company specifically phone services, its promotions and discounts. Give basic troubleshooting steps to customers and ensure them of further help by transferring them to the right department if necessary.       Jun 2008 - Jul 2009 (1 year 2 months) Clean-up and In-between Artist Top Peg Animation and Creative Studio   Industry Arts / Design / Fashion   Specialization Arts/Creative/Graphics Design   Role Others   Position Level 1-4 Years Experienced Employee   Cleans up sketches made by animators and draw poses in- between key drawings in a 2D animation project (cartoon). Make line tests to ensure a fluid and accurate motion of character or drawing. Create character design suggestions to animators for a specific project. Fixes up off-model drawings.       Education Undergraduate Far Eastern University Bachelor's/College Degree in Architecture | Philippines   Grade Incomplete       Skills Intermediate Freehand Drawing, Adobe Illustrator, Adobe Photoshop       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written English 8 8       Jobstreet English Language Assessment (JELA) Date Taken 1 Jun 2010 Score 38/40       Additional Info Expected Salary PHP 28,000 Preferred Work Location National Capital Reg, Anywhere in Singapore     Seminars Attended Glass House Graphics? creating Comics, Manga and Graphic Novels January- Training on Strengthening Life- Skills for Positive Youth Health Behavior April 23, 2008 Seminar on Intellectual Property Rights and Copyright March 13, 2008 Skills Knowledgeable in Adobe Photoshop Knowledgeable in Adobe Illustrator Basic knowledge in Html and CSS Free Hand Drawing and Animation Knowledgeable in Microsoft Word Knowledgeable in Windows Movie maker       About Me Gender Male Age 37 years Address 8J I-Reyes Street, 1300, Pasay City, National Capital Reg, Philippines Nationality Philippines