Ray-An Baldovino Armada
U-202 Bldg. F Banahaw St. Mandaluyong- /--
WORK EXPERIENCE:
Regional Recruitment Manager, Teleperformance
August 1, 2020 - present
Responsible for the North Cluster/Region (5 sites) performance on metrics including start rate, graduation/net throughput, aging and conversion.
Monitors cluster net throughput and collaborates with program stakeholders to improve/sustain cluster/region performance.
Regularly analyze recruitment data and provide the necessary recommendations to improve operational efficiencies
Recommends and communicates recruitment solution to new business opportunities or program expansions based on throughput availability and recruiting resources.
Represent recruitment/HR during implementation of new business or current expansions
Conducts onboarding to the newly hired Directors/Sr Executives of the company
Nationwide engagement POC for Recruitment and Sourcing team
DDI Certified Behavioral Interviewer
Attends labor law discussion with Employee Relations team
Recruitment Manager, Teleperformance
September 16, 2019– July 31, 2020
Responsible for the site performance on metrics including start rate, graduation/net throughput, aging and conversion.
Participates and represent Recruitment during site leadership meetings.
Discuss with sourcing channel owners hiring targets and sets commitment to fulfill targets
Ensure standard execution of agent hiring process
Provides feedback, coaches, and conducts the necessary interventions to support, improve or sustain performance of direct reports.
Asst. Recruitment Manager, Teleperformance
Feb 15, 2018 – September 15, 2019
Ensures daily operational efficiency and productivity
Monitors and manages performance of direct reports on their business scorecard and development goals.
Creates direct reports’ development plans and supervises completion of development activities to ensure readiness in current and next level position.
Conduct regular coaching sessions with direct reports
Sourcing for highly complex accounts such as Multilingual hiring
Recruitment Lead, Teleperformance
August 15, 2011 – February 14, 2018
Monitors staff members’ attendance and work performance to ensure compliance with deliverables and gives appropriate feedback and/or disciplinary actions when necessary.
Recognizes achievements of staff and gives proper commendations in accordance to performance.
Provides feedback to staff members regarding work output during one-on-one discussions
Keeps the team exposed to and well trained with end to end recruitment process.
Makes sure that the subordinates comply with the company code of conduct and with all existing company policies and ensure the effective enforcement of these policies.
Leads and communicates organizational and developmental changes to the group.
Performs end-to-end sourcing and screening of applicants
Recruitment Specialist, Petron Corp
July 2010 – July 2011
Respond to applicant inquiries regarding the application process or status of applications
Update the applicant database and maintain applicant statistics
Update and maintain sourcing statistics
Ensure accuracy and timeliness of employee information encoded in the HRIS
Conduct interviews for the headcount requirements
Facilitate line interviews for the Manager
Recruitment Specialist, PeopleSupport Inc.
February 2007 – June 2010
Job Summary: Responsible for administering the recruitment process for the staffing
requirements of the company
Recruitment Associate, Agilys Inc.
April 2006 – January 2007
Job Summary: Responsible for endorsing qualified applicants to our existing clients
EDUCATION:
Collegiate:University of the Philippines - Diliman
BA Psychology
April 2006
I hereby certify that the above pieces of information are true and correct.
Ray-An Armada