Raxy Mark Rozario

RAXY MARK ROZARIO Specialized in Customer Support & Client Success Management Whatsapp: - E-mail:-LinkedIn: https://www.linkedin.com/in/raxy-rozario-2a300851/ Self Introduction: Click here Testimonials: CEO & Founder – Aguila Media Inc. =>Click here CEO & Founder – Lead Media Inc. =>Click here Career Objective My objectives are to obtain challenging position with long term career opportunity, which will allow me to utilize my skills and knowledge and to achieve greater personal, financial benefits through higher efficiency and greater commitment to work. Career Summary and Qualifications   Over 4.5 years of experience in the freelance industry with the skills of Tele-marketing, Customer Service and Client Success Management, Digital Marketing, Real-Estate, Data entry.  More than 7 years of experience in the field of Transportation and Customs Logistics as a Customer Service Manager  Excellent presentation, interpersonal, verbal & written communication and listening skills  Profound computer skills – MS Office applications, Google Suits, Gohighlevel, Zoho CRM & Email, Asana, Monday, Slack, Time-management tools etc.  Strong relationship building, influencing and customer service skills  Organized with great ability to multi-task  Ability to meet deadlines for multiple simultaneous projects and work well under pressure  Project management skills  Ability to work independently and within a team environment  Maintaining good internal communication within the organization  Developing various reports for management Work Experience  Business Development Officer (Customer Success Management, Tele-marketing, Administrative Support) at Lead Media Inc. – from March 2023 – April 2023. Responsibilities:  Customer Success Management: - Maintain regular follow-ups with existing clients on the progress of the project - Finding the pain-points of the clients and convey a clear idea on what we could possibly help them with - Communicate and convey clients requirements to the Operations and Customer Service team and revert to clients regarding progress or the current scenario - Meet the target for Client Retention  Tele-marketing: - Cold call to qualify leads and business to onboard as clients - Train team members - Organize data and prepare daily, weekly & monthly reports - Ensure smooth and effective operations of the tele-sales team  Business Development Officer (Customer Success Management, Sales Out-reach, Administrative Support) at Aguila Media Inc. (Nuvivio, Scaling Process & Weruncrypto) – from June 2019 – December 2022. Responsibilities:  Customer Success Management: - Maintain regular follow-ups with existing clients on the progress of the project - Finding the pain-points of the clients and convey a clear idea on what we could possibly help them with - Communicate and convey clients requirements to the Operations and Customer Service team and revert to clients regarding progress or the current scenario - Meet the target for Client Retention  Sales-outreach: - Set appointments through cold calls and social medias with owners of Crypto, NFT, Real-estate and home improvement businesses. - Cold call to qualify leads and business to onboard as clients - Train team members - Organize data and prepare daily, weekly & monthly reports - Ensure smooth and effective operations of the tele-sales team  Team leader of the lead generation operation for real-estate clients - Train team members - Organize data and prepare daily, weekly & monthly reports - Ensure smooth and effective operations  Virtual Customer Support – Email, Live-chat & In-bound calls at Jamesleather.com from December 2019 - April 2020 Responsibilities:    Answer customer queries through email, live-chat or in In-bound calls Place new order as per customers requirements Ensure customer satisfaction  CFS & Transportation Specialist – Service Delivery, A.P. Moller - Maersk(from September 2014 – 10th April 2019) Responsibilities:          Vendor Procurement in-line with company policy Maintain and update agreements with customers Execute and supervise regular CFS and transportation activities as per customer’s SOP and co-ordinate with all parties Supervise regular, on time and error free invoicing to customers Supervise on time and error free vendor payment process Supervise Customer’s outstanding follow up and collection Planning and procuring services on the basis of forecast Maintain liaison with customs officials, port authorities and related parties Prepare Daily, Weekly, Monthly, Quarterly and Yearly performance reports    Implementation and execution of new customer’s process Organize and conduct training for subordinates Maintain inventory for stocks  Senior Officer - Finance and Administration, DAMCO Bangladesh (APM Global Logistics Bangladesh Limited) (from February 2012 – August 2014) Responsibilities:            Travel/Visa arrangements/Visa submission Maintain Liaison and coordinate with Embassies Correspondence with Office/Govt. Officials/Global offices Arrange all travel requirements (Air Ticketing, Hotel Reservation and settle payments) Local & International Guest coordination Maintain overall administration of the employee car pool. Administer overall office equipment supplies and stationary. Maintain alias with telecom, internet service providers regarding billing, roaming and connection issues. Maintain alias with cleaning services and courier service. Monitor and coordinate all office assistants and drivers. Update and maintain all VAT & TAX challan.  Team Leader – Operations, Digital Solutions Ltd. (from April 2011 – October 2011) Responsibilities:         Analyze market segment to find target customer Telemarketing Ensure good quality of customer service Arrange training for team members Maintain weakly target of sale Maintain sales report and shift report everyday Keeping the cash flow statement on daily basis. Maintain reporting to the concerned departments everyday Reference Erick David Lantigua Gabriel Francoeur Aguila Lead Media Inc. Cell No.: - Email:-Testimonial: Click here Aguila Media Inc. Cell No.: - Email:- Founder & CEO Founder & CEO Testimonial: Click here