RAXY MARK ROZARIO
Specialized in Customer Support & Client Success Management
Whatsapp: -
E-mail:-LinkedIn: https://www.linkedin.com/in/raxy-rozario-2a300851/
Self Introduction: Click here
Testimonials:
CEO & Founder – Aguila Media Inc. =>Click here
CEO & Founder – Lead Media Inc. =>Click here
Career Objective
My objectives are to obtain challenging position with long term career opportunity, which will allow
me to utilize my skills and knowledge and to achieve greater personal, financial benefits through
higher efficiency and greater commitment to work.
Career Summary and Qualifications
Over 4.5 years of experience in the freelance industry with the skills of Tele-marketing,
Customer Service and Client Success Management, Digital Marketing, Real-Estate, Data entry.
More than 7 years of experience in the field of Transportation and Customs Logistics as a
Customer Service Manager
Excellent presentation, interpersonal, verbal & written communication and listening skills
Profound computer skills – MS Office applications, Google Suits, Gohighlevel, Zoho CRM &
Email, Asana, Monday, Slack, Time-management tools etc.
Strong relationship building, influencing and customer service skills
Organized with great ability to multi-task
Ability to meet deadlines for multiple simultaneous projects and work well under pressure
Project management skills
Ability to work independently and within a team environment
Maintaining good internal communication within the organization
Developing various reports for management
Work Experience
Business Development Officer (Customer Success Management, Tele-marketing,
Administrative Support) at Lead Media Inc. – from March 2023 – April 2023.
Responsibilities:
Customer Success Management:
- Maintain regular follow-ups with existing clients on the progress of the project
- Finding the pain-points of the clients and convey a clear idea on what we could
possibly help them with
- Communicate and convey clients requirements to the Operations and Customer
Service team and revert to clients regarding progress or the current scenario
- Meet the target for Client Retention
Tele-marketing:
- Cold call to qualify leads and business to onboard as clients
- Train team members
- Organize data and prepare daily, weekly & monthly reports
- Ensure smooth and effective operations of the tele-sales team
Business Development Officer (Customer Success Management, Sales Out-reach,
Administrative Support) at Aguila Media Inc. (Nuvivio, Scaling Process &
Weruncrypto) – from June 2019 – December 2022.
Responsibilities:
Customer Success Management:
- Maintain regular follow-ups with existing clients on the progress of the project
- Finding the pain-points of the clients and convey a clear idea on what we could
possibly help them with
- Communicate and convey clients requirements to the Operations and Customer
Service team and revert to clients regarding progress or the current scenario
- Meet the target for Client Retention
Sales-outreach:
- Set appointments through cold calls and social medias with owners of Crypto, NFT,
Real-estate and home improvement businesses.
- Cold call to qualify leads and business to onboard as clients
- Train team members
- Organize data and prepare daily, weekly & monthly reports
- Ensure smooth and effective operations of the tele-sales team
Team leader of the lead generation operation for real-estate clients
- Train team members
- Organize data and prepare daily, weekly & monthly reports
- Ensure smooth and effective operations
Virtual Customer Support – Email, Live-chat & In-bound calls at Jamesleather.com from December 2019 - April 2020
Responsibilities:
Answer customer queries through email, live-chat or in In-bound calls
Place new order as per customers requirements
Ensure customer satisfaction
CFS & Transportation Specialist – Service Delivery, A.P. Moller - Maersk(from
September 2014 – 10th April 2019)
Responsibilities:
Vendor Procurement in-line with company policy
Maintain and update agreements with customers
Execute and supervise regular CFS and transportation activities as per customer’s SOP
and co-ordinate with all parties
Supervise regular, on time and error free invoicing to customers
Supervise on time and error free vendor payment process
Supervise Customer’s outstanding follow up and collection
Planning and procuring services on the basis of forecast
Maintain liaison with customs officials, port authorities and related parties
Prepare Daily, Weekly, Monthly, Quarterly and Yearly performance reports
Implementation and execution of new customer’s process
Organize and conduct training for subordinates
Maintain inventory for stocks
Senior Officer - Finance and Administration, DAMCO Bangladesh (APM Global
Logistics Bangladesh Limited) (from February 2012 – August 2014)
Responsibilities:
Travel/Visa arrangements/Visa submission
Maintain Liaison and coordinate with Embassies
Correspondence with Office/Govt. Officials/Global offices
Arrange all travel requirements (Air Ticketing, Hotel Reservation and settle payments)
Local & International Guest coordination
Maintain overall administration of the employee car pool.
Administer overall office equipment supplies and stationary.
Maintain alias with telecom, internet service providers regarding billing, roaming and
connection issues.
Maintain alias with cleaning services and courier service.
Monitor and coordinate all office assistants and drivers.
Update and maintain all VAT & TAX challan.
Team Leader – Operations, Digital Solutions Ltd. (from April 2011 – October 2011)
Responsibilities:
Analyze market segment to find target customer
Telemarketing
Ensure good quality of customer service
Arrange training for team members
Maintain weakly target of sale
Maintain sales report and shift report everyday
Keeping the cash flow statement on daily basis.
Maintain reporting to the concerned departments everyday
Reference
Erick David Lantigua
Gabriel Francoeur Aguila
Lead Media Inc.
Cell No.: -
Email:-Testimonial: Click here
Aguila Media Inc.
Cell No.: -
Email:-
Founder & CEO
Founder & CEO
Testimonial: Click here
