Rawaha Rauf

Rawaha​ ​Rauf Mobile:​ ​+92​ ​333​ ​-;​ ​Email:​- OBJECTIVE An enthusiastic & dedicated professional with extensive experience, seeking a challenging position in a progressive organization with an aim to contribute positively towards the objectives of the organization to the best of my capabilities with​ ​long​ ​term​ ​career​ ​prospects​ ​and​ ​to​ ​develop​ ​my​ ​professional​ ​skills. PROFESSIONAL​ ​EXPERIENCE Ibex​ ​Global ​ ​Karachi,​ ​Pakistan Business​ ​process​ ​outsource​ ​'BPO'​ ​industry,​ ​which​ ​provide​ ​services​ ​to​ ​organizations​ ​worldwide Customer​ ​Support​ ​Executive ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​April​ ​2017​ ​to​ ​Present ▪ Executed​ ​duties​ ​as​ ​online​ ​based​ ​Customer​ ​Service​ ​for​ ​ZeroTB​ ​Initiative ▪ Collated​ ​patient​ ​queries​ ​and​ ​feedback​ ​for​ ​online​ ​database ▪ Addressing​ ​and​ ​counseling​ ​patients​ ​to​ ​enroll​ ​in​ ​TB​ ​program ▪ Explaining​ ​the​ ​benefits​ ​of​ ​enrolling​ ​into​ ​this​ ​program​ ​to​ ​troubled​ ​clients K-Shoes​ ​Company ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Karachi,​ ​Pakistan Importer​ ​and​ ​Exporter​ ​of​ ​whole​ ​sale​ ​shoes​ ​gents​ ​and​ ​ladies​ ​variety Area​ ​Sales​ ​Manager ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​December​ ​2011​ ​to​ ​November​ ​2016 ▪ Performed​ ​duties​ ​as​ ​Area​ ​Sales​ ​Manager ▪ Supervising​ ​sales​ ​agents​ ​and​ ​providing​ ​them​ ​with​ ​weekly​ ​targets ▪ Finding​ ​opportunities​ ​and​ ​marketing​ ​products​ ​where​ ​applicable ▪ Managing​ ​product​ ​related​ ​issues​ ​and​ ​settlements​ ​with​ ​the​ ​clients ▪ Often​ ​adapted​ ​to​ ​role​ ​as​ ​a​ ​recovery​ ​officer​ ​and​ ​directly​ ​involved​ ​with​ ​the​ ​clients Pak​ ​Qatar​ ​Family​ ​Takaful​ ​Ltd. ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​Karachi,​ ​Pakistan Pioneer​ ​of​ ​Family​ ​Takaful​ ​in​ ​Pakistan Takaful​ ​Executive​ ​Consultant ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​June​ ​2010​ ​to​ ​November​ ​2011 ▪ Dealt​ ​with​ ​customers​ ​directly​ ​for​ ​Takaful​ ​products ▪ Convincing​ ​clients​ ​about​ ​Takaful​ ​(Islamic​ ​Insurance)​ ​benefits ▪ Ensuring​ ​sales​ ​and​ ​continued​ ​after-service​ ​for​ ​products EDUCATION 2013​ ​-​ ​2015 ​ ​Karachi​ ​University​ ​–​ ​Department​ ​Of​ ​Islamic​ ​Learning,​ ​Karachi ​ ​BA​ ​–​ ​Islamic​ ​Learning 2014​ ​–​ ​2015​ ​ ​Karachi​ ​University​ ​–​ ​I.T​ ​Businesses Diploma​ ​–​ ​Information​ ​Technology 2009​ ​-​ ​2011 ​ ​Private​ ​from​ ​Intermediat​ ​Board,​ ​Karachi ​ ​Intermediate​ ​–​ ​Humanities 2007​ ​-​ ​2008 ​ ​Asra​ ​Public​ ​School,​ ​Karachi ​ ​Matriculation​ ​–​ ​Science Skills​ ​and​ ​Potential ▪ Able​ ​to​ ​speak​ ​fluent​ ​Urdu,​ ​English ▪ Effective​ ​convincing​ ​ability ▪ Aptitude​ ​for​ ​sales​ ​and​ ​marketing ▪ Sociable​ ​adaptable​ ​and​ ​friendly COMPUTER​ ​LITERACY ▪ Microsoft​ ​Office ▪ Online​ ​Research ▪ Basics PERSONAL​ ​INFORMATION ▪ Father’s​ ​Name:​ ​Abdul​ ​Rauf ▪ Nationality:​ ​Pakistani ▪ Date​ ​of​ ​Birth:​ ​September,​ ​1991 ▪ Marital​ ​Status:​ ​Married REFERENCES To​ ​be​ ​furnished​ ​upon​ ​request