Ravinder Sidhu

RAVINDER SIDHU - -  Village.Churhwali P.O. Adampur District. Jalandhar  www.facebook.com/rexsid  OBJECTIVE Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses EXPERIENCE Mr. Valet, Doha, Qatar. 03/2018 - 03/2020 *Customer service representative Resolve customer complaints via phone, email. Greet customers warmly and ascertain problem or reason for calling. answering phones and emails from customers. Inputting reservations from web portals. General office work. Mr valet, Doha, Qatar. 03/2017 - 03/2018 *Valet driver Welcomed arriving guests and explained car retrieval procedures Parked and retrieved cars carefully to prevent damage and avoid delays Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in Dadra travel agency, Punjab, India. 02/2014 - 02/2017 *Immigration consultants Deliver case specific advice and lead/implement practices specifically with regard to study and work permits, visas, health insurance, employment, cultural adjustment, dependents and related issues. Manage timelines and caseflow on a daily basis, updating senior staff and team regularly; Maintain the highest standard of immigration advice to One Immigration clients Atpac industry, Dehradun, India. 03/2012 - 01/2014 *Team leader Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand Set overall vision and provided team leadership Handled customer complaints, resolved issues and adjusted policies to meet changing needs Cippenham lane shop, Slough, England. 03/2011 - 01/2012 *Merchandiser *Part-Time job Organized store merchandise racks by size, style and color Rotated manufacturer products as needed Set and recommended mark-up rates, mark-down rates and selling prices for merchandise Supplied daily support to buyer and assistant buyer Answered customer questions regarding store merchandise, department information and pricing Completed stock orders and managed inventory levels Beaumont house, Old Windsor, England. 03/2010 - 01/2011 *Housekeeping attendant *Part-Time job Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition Disposed of trash and recyclables each day to avoid waste buildup Serviced bathrooms, including cleaning, sanitizing and supply replenishment Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs Hot food caterers, Dehradun, India 01/2007 - 01/2008 *Waiter *Part-Time job Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences Set dining tables to prepare for diverse types of events and follow strict service standards Maintained customer satisfaction by clarifying questions about orders and specialty items Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service Brentwood hotel, Missouri, India *Trainee Shadowed senior team members to learn all related jobs Kept reception area clean and neat to give visitors positive first impression Learned new materials, processes and programs quickly to maximize performance 06/2006 - 12/2006 EDUCATION Cavendish college london, England Advanced diploma in hospitality management 2011 Baba Farid institute of technology, Dehradun India Bsc in hotel management 2009 Fert. Senior secondary school, Naya Nangal, India 12th standard secondary education 2006 SKILLS Customer service Management skill Problem solving Motivated Team work LANGUAGE English, Hindi, Punjabi PERSONAL DETAILS Nationality : Indian