Ravi Verma

RAVI VERMA Administrative Assistant AREAS OF EXPERTISE PERSONAL SUMMARY Office Management A highly resourceful, flexible, innovative, competent, motivated and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures.A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and a excellent team player with a proven ability to work proactively as a freelancer or in a complex and busy environment. Ravi is looking for a career advancement opportunity with a company that will allow him to develop his skill & potential. Administrative Support Phone, Email and Chat support Data Entry Web / Lead Research Data Management Customer Service WORK EXPERIENCE PERSONAL SKILLS 1- US Pharmacy Time Management TEAM LEADER Proactive and assertive Punctual and reliable Worked as a part of the team and holding the team together and extract the best out of the team members. Responsible for day to day tasks and making the team members well aware of their roles and responsibilities. Can work without supervision Duties : Flexible and approachable Attention to details Good written and verbal communication skills Able to work as a part of a team • • • • Supervising the work of team members and setting daily targets. Maintaining discipline on the floor. Updating & Maintain the attendance, training and sales sheets of the team. Making healthy and competitive environment on the floor. 2- Australian Energy Retailers PROCESS ASSOCIATE PERSONAL DETAILS 538ka/633, Responsible for achieving day to day as well as monthly targets. Training the new comers and explaining them the quality parameters. Triveni Nagar Duties : Ravi Verma II Lucknow, • U.P. 226020. • Mobile Number : - • Email address :- Explaining each point very clearly and making sure that the client understands everything. 100% quality as Quality Analyst would listen the recordings before approval. Achieve the daily target as well as monthly target. 3- Email and Chat Support CUSTOMER CARE EXECUTIVE DOB :- Providing the most efficient level of customer service via email and chat support. Solving queries and problems of the clients and handling refund and coupon processing. Nationality : Indian ACADAMIC QUALIFICATIONS Duties : MBA (Maters of Business Adminsitration) • • • Allahabad University : 2013 : 2015 BCA (Bachelor of Computer Applications) 4 - Admin Work : Data Entry, Web research, Lead Generation MakhanalalChaturvedi National University of Journalism and Communication 2010 - 2013 Intermediate Mathematics Solving tickets and handling chats. Providing coupons and refunds. Keeping update by the new offers and explaining them to the clients. Data Entry and web research operator My role was to do web research and lead generation via web and fill them in the spreadsheet. Science and Duties : Uttar Pradesh Board High School - Science Uttar Pradesh Board - • • • Researching the leads on the web. Filling them in the Google spreadsheet. Sending emails and texts to the researched leadsand filling the incoming responses in the spreadsheet