Ravi Kant Yadav

Ravi Kant Yadav Mobile: - Email-Personal Summary To take a challenging post for understanding business change needs, assessing the impact of those changes, capturing, analyzing, documenting requirements and then supporting the communication and delivery of those requirements. At present beholding for a suitable position with a growing and ambitious company that is committed to developing the talents of its own employees. Professional Experience Alight Solutions (AonHewitt). Role Description: - Delivery Analyst (IOM). Vertical: Health & Welfare. From- 2011 to Till Date Roles and Responsibilities Business Core Job:      Understanding the requirement of Project and adhering to process. Work on SQL queries for acknowledgement of volume/work impact. All client process and actively contribution to the final recommendation and completion of the process. Responsible for providing hand offs after the completion of project with the proper document. Use business knowledge to identify opportunities for process improvements, with a focus to streamline, automate, and/or standardize the process. Execution/Operation:            Responsible for Client Escalations, Queries & Quick Support. Responsible for leading the team/client huddles, warm up calls/meetings and providing updates. Responsible for Managing logs & records Client escalations/ Case ageing details for further research. Responsible for Work allocation to other team members. Responsible for random Quality Audit for various financial and non – financial processes related to and Health & Welfare Benefits. Track and update information for teams. Identifying learning gaps within team and to create training plan. Participates in identifying and implementing the process improvement opportunities. Responsible for determining the gaps between system and requirements. Year End Reporting. Year End Client Requested Audits. Description:  Evaluating various reports to check the quality needed.  Professional Emailing/Telephonic Antiquates.  Administer performance management by diagnosing improvement opportunities, providing effective       feedback, coaching, training, professional development and corrective action plans. Perform quality checks develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. Conduct calibration sessions with the client. Bringing and Initiating new projects within the company. Handling performance of each BOA on daily basis. Preparing analytical reports like quality analysis, Backup plan analysis, Audit report, Training file and Training Plan. Monitoring and controlling compliance in all areas, including client satisfaction, effective planning, staff training and development and time management.  Regular meeting with managers and Quality team for the betterment of process.  Maintaining regular and fruitful interaction with client and team members to ensure quality assurance standards.  Contributed many improvement ideas to successfully transition the process which included designing trackers and timely updating of internal SOP & Dashboard to increase process efficiency.  Organizing quality reports and other documentations.  Forecasting and planning work schedules in coordination with clients. Achievements That Make Me Feel Proud Successfully Completed So Many Projects. Workflow Reduction Project, where we saved a lots of time and cost. SOP Revision removed a lots of processing gaps. Show & Tell Session, One of the best project that helped others to enhance their domain knowledge. Retraining for all the Processes. Love About, this one is small project with the team that helped a lot to know what team love. That’s helps understanding their areas of interest.  Learned a lot about US regulatory bodies like IRS, Department of Labor, SS Administration.       Educational Background  2010  2007  2005 : : : Graduated From MJPRU Bareilly Intermediate from UP Board. High School from UP Board. Technical Skills  Basics of SQL query writing.  MS Excel, Power Point, Word.  Outlook, Microsoft Office Communicator, Lync. My Strength     Good Analytical Skills. Expert in learning new thing very quickly. Ability to work in team and with flexibility. Sincere towards responsibilities. Other Side Of The Coin  Always keen to learn innovative things.  Listening Music. Time with my kids. Personal Profile Date of Birth Marital Status Linguistic Abilities Contact Address Gender Date: Place: : : : : : 09th October, 1989. Married English and Hindi G-02 Defodils Heights Shaberi G-Noida West UP 201009 Male Ravi Kant Yadav