Ravi Joshi

 Ravi Avinash Joshi Mob:- /- Email:- Career Objective:- To work for an organization where I can explore my knowledge for the development of organization, as an active member of dynamic team while developing my skills yet further in emerging fields. Experiences:- Infinery Technology. Duration: 26 Oct 2019 Designation: Sr. Tech Support Executive Responsibilities: Working as a customer support executive. Sort out problems related to networking devices. Handling sales activities through inbound and outbound calls. Handle inbound calls on daily basis, with duties including signing up for new customers, retrieving customer data, presenting and educating customer about the vehicle product. Helping MIS team to prepare Excel sheets and in its automation using VBA Aegis Ltd. Duration: 01 May 2018 to 22 Sept 2019 Designation: Sr. Associate Process: Jeep Responsibilities: Working as a customer support executive for leading automobile brand Jeep (FCA). Handling sales activities through inbound and outbound calls. Handle inbound calls on daily basis, with duties including signing up for new customers, retrieving customer data, presenting and educating customer about the vehicle product. Handle customer’s complaints, documentation and resolution by discussing with FCA personals. Received many appreciations from customers because of quick response and complete resolution through inbound process. HCL Duration: 08 April 2017 to 26 Nov 2017 Designation: Sr. Associate Process: DBS Wipro BPO Ltd. Duration: 04 April 2016 to 30 Mar 2017 Designation: Associate Process: British Telecom Responsibilities: Sort out problems related to networking devices. Migrate old services and devices with new services and devices. Assign Field engineers to visit client site and update or resolve issues related to networking devices & Services. Helping MIS team to prepare Excel sheets and in its automation using VBA Serco Duration: 28 Nov 2014 to 30 Oct 2015 Designation: Team Leader– Operations Process: IGR Responsibilities: Facilitate problem solving and collaboration. Intervene when necessary to aid the group in resolving issues. Run regular audits with group for better performance. Infosys BPO Ltd Duration: 4thJuly 2011 to 30 January 2014 Designation: Customer care Executive Process: P&G-CSO Responsibilities: Worked as a critical recourse in S&F horizontal. Handling order management system of P&G Preparing inventories of plant and DC’s using various transaction code in SAP. Sending stock status to distributors, and customers in excel sheet in a standard format. Order validation, processing orders in SAP. Preparing weekly Hit- Miss Report, performance report, and quality chart. Handling call from customer and client side. Project in Infosys: Project Title: Work Allocation and Virtual Executive (WAVE) Duration: October-2013 - Dec-2013 Project Details: WAVE is an end to end automation tool designed in VBA and then ported in SQL. This tool automatically downloads Inventory, shipment, salience allocation among distributors and prepares the opening sheet in a particular format and sends it to customer by outlook. WAVE is a concept of maximum touch less system for CSO, and save 40% of time, manpower and make the process error free. Key Responsibilities Handled Helping development team to gather information regarding process Contacting through remote access and helping them to prepare the modules of WAVE. Testing the tool and reporting the bugs and changes Preparation of daily weekly and monthly report to higher level of management RATNA INCORPORATION, Pune Duration: 04 January 2007 to 29 October 2010 Designation: Technical Supervisor Responsibilities: Provide technical support Site: Onsite Educational Qualification: - B.Com from Dr C.V.Raman institute of Science Technology Commerce and Management -Bilaspur with 58 %. Year 2007. Higher Secondary from M.P. Board Bhopal, Year 2002 with 56 %. High School from M.P. Board Bhopal, Year 2000 with 53 %. Technical knowledge: Have done courses like: CCNA MCSE Also have very good knowledge about MS Excel Strength:- Hard working, soft spoken, willing to learn new things, Good team work, Good analytical and presentation ability, Have good technical knowledge. Declaration:- I hereby declare that information given above is true in best of my knowledge. Date : Ravi Avinash Joshi