Ravi desai

Ravi desai-- CAREER OBJECTIVE Seeking and challenging career in customer support where I can contribute my best to the growth of the organization with which I work along with the development of my own skills and knowledge SKILLS Around 7 years of experience in customer support with webhosts arvixe and my hosting Good understanding of wehbosting technologies and Linux based based server administration Brand management,closing sales and work scheduling Prioritization of task and time management Decision making,negotiating and influencing skills. Service oriented, courteous, ability to build productive relationships and resolve complex issue in timely manner Memorising company's product offering and contributing sales increasing by communicating product benefits and up selling or cross selling Recommending solution within costumers budget and productively following up with all leads Completed voluntry customer service training to let earn way to enhance costumer satisfaction and improve productivity Installation and configuration of various Services as per the costumer request, along with regular maintenance and efficiency checking of the servers EXPERIENCE linux: worjed with both debian besed servers like Ubuntu and Redhat based srerver like centos , good with controll panels like cpanell/WHM Apache: installation and configuration, optimizing website speed and troubleshooting issues with website MySQL: database recovery and migration, troubleshooting database connectivity,permission, servers startup and remote connectivity issues Tomcat: installation of tomescat server EDUCATION Degree/Course B tech (computer science) Goa University , 2012 Plus tow DON BOSCO college , 2007 Class X Goa board , 2005 PERSONAL DETAILS Address Sainager tisk usgao ponda goa Ponda, Goa, 403406 Date of Birth 21/06/1990 Gender Male Nationality India Marital Status Single DECLARATION I hereby declare that the above mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above mentioned particulars. Ravi desai