Ravi desai--
CAREER OBJECTIVE
Seeking and challenging career in customer support where I can contribute my best to the growth of
the organization with which I work along with the development of my own skills and knowledge
SKILLS
Around 7 years of experience in customer support with webhosts arvixe and my
hosting
Good understanding of wehbosting technologies and Linux based based server
administration
Brand management,closing sales and work scheduling
Prioritization of task and time management
Decision making,negotiating and influencing skills.
Service oriented, courteous, ability to build productive relationships and resolve
complex issue in timely manner
Memorising company's product offering and contributing sales increasing by
communicating product benefits and up selling or cross selling
Recommending solution within costumers budget and productively following up with
all leads
Completed voluntry customer service training to let earn way to enhance costumer
satisfaction and improve productivity
Installation and configuration of various Services as per the costumer request, along
with regular maintenance and efficiency checking of the servers
EXPERIENCE
linux: worjed with both debian besed servers like Ubuntu and Redhat based srerver like centos
, good with controll panels like cpanell/WHM
Apache: installation and configuration, optimizing website speed and troubleshooting issues
with website
MySQL: database recovery and migration, troubleshooting database connectivity,permission,
servers startup and remote connectivity issues
Tomcat: installation of tomescat server
EDUCATION
Degree/Course
B tech (computer science)
Goa University , 2012
Plus tow
DON BOSCO college , 2007
Class X
Goa board , 2005
PERSONAL DETAILS
Address
Sainager tisk usgao ponda goa
Ponda, Goa, 403406
Date of Birth
21/06/1990
Gender
Male
Nationality
India
Marital Status
Single
DECLARATION
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the
responsibility for the correctness of above mentioned particulars.
Ravi desai