Raven Gamueda

Results-driven and detail-oriented professional with extensive experience in Customer Service, Technical Support, and IT service coordination within BPO and IT services environments. Proven track record of delivering exceptional client support, resolving technical issues efficiently, and coordinating IT dispatch operations as a Scheduling Analyst. Adept at using a wide range of CRM platforms including Zoho, Oracle, ServiceNow, and Microsoft Dynamics 365. Possesses excellent computer literacy and is highly proficient with Microsoft Office tools. Recognized for strong communication, organizational, and problem-solving skills, with a commitment to enhancing customer satisfaction and optimizing workflow efficiency.