Raven Christian O. Gumapal

RAVEN CHRISTIAN O. GUMAPAL Virtual Assistant EXPERIENCE Virtual Assistant Kelly&Co Homes, Georgia l AUG 2023 - FEB 2024 (--Cainta, Rizal, Philippines EDUCATION Bachelor of Science in Information Technology ICCT Colleges INC- EXPERTISE Data Entry and Database Management Calendar Management Specialist Document Creation and Formatting Email Correspondence Coordinator Social Media Management Content Creation & Video Editing Email Marketing Campaign Management SKILLS Communication Skills Attention to Detail Adaptability Time Management Independent Worker Team Player REFERENCE Jerica Ejercito Myers CEO in Jemtech Solutions LLC- Helped the team's OC create the January Newsletter, then scheduled it for email blast using Mailchimp. Created reverse prospecting lists for each of the team's active listings. Compiled a spreadsheet with email addresses of agents in Georgia. Sent reverse prospecting emails to agents who viewed the team's listings. Designed social media graphics for the team's platforms. Assisted a team agent by creating a list of professional services for hire. Distributed "New Listing" emails for newly listed properties on our team's MLS. Virtual Assistant Sunny Florida Group, Florida l FEB 2023 - FEB 2024 Managed scheduling of social media postings as part of my daily tasks. Supported the team’s OC with transaction and listing management. Assisted in drafting monthly newsletters for the marketing team. Made calls to invite individuals from their database to team events. Drafted contracts for the Operation Coordinator to send to clients. Uploaded signed documents to our team's database. Assisted in drafting market reports every Friday, providing necessary statistics to the marketing team. Sent greeting cards to multiple people from our database for their birthdays each month. Sent text messages through FollowUpBoss to greet clients on their birthdays. Scraped data from MLS and added it to my team's spreadsheet. Assisted my team in adding new contacts to their database. Recorded showing requests for all of the team's active listings. Helped rental team with social media graphics for active rentals. Assisted marketing team with weekly report presentation. Created spreadsheet to track weekly greeting card sends. Designed social media graphics for team's Google reviews. Virtual Assistant Palm Beaches Realtor, Florida l FEB 2023 - MAY 2023 Designed social media graphics for my team weekly Assisted my CEO in scheduling meetings using Calendly Maintained a spreadsheet for expired leads, prioritizing outreach. Scheduled social media postings for my team’s social media platforms. Helped manage the database by adding contacts for new listings. Made spreadsheets for my team's CEO with agents' email addresses in West Palm Beach. Proverbs 16:3 - Commit to the LORD whatever you do, and he will establish your plans - VIRTUAL ASSISTANT RAVEN CHRISTIAN O. GUMAPAL Cainta, Rizal, Philippines - (- -- ABOUT ME & PERSONAL OBJECTIVE I'm an experienced A+ Virtual Assistant skilled in Social Media Management, administrative tasks, and marketing. I excel in crafting engaging content, especially through dynamic Reels, to boost audience interaction. My independent approach ensures efficient completion and top-notch outcomes. By merging strategic planning with creativity, I enhance clients' online presence, forging meaningful connections, and leaving a lasting impact. With proficiency in Google Suite and Microsoft Office, I handle various administrative tasks adeptly. I'm selfmotivated and exceed client expectations with minimal supervision. Additionally, my experience as a Sales Representative at Bell Canada for over 3 years has equipped me with excellent communication skills and the ability to build connections. I've consistently excelled, earning awards as the top sales agent. ADDITIONAL WORK EXPERIENCE Sales Representative Bell Canada, Canada l JAN 2020 - JAN 2023 Assisted customers with billing and service concerns at Bell Canada Sold multiple phone plans to both existing and new customers Sold multiple internet and TV plans to both existing and new customers Conducted numerous cold-calling campaigns to increase RGU Maintained a top 10 sales position for six months, earning a top sales agent award Customer Service Representative Alorica, Telco International Account l MAY 2019 - JAN 2020 Assisted customers with billing and service concerns Helped retain customers by convincing them to stay Managed inbound calls, directing callers to the right departments Proverbs 16:3 - Commit to the LORD whatever you do, and he will establish your plans -