RAVEN ANNE M. MANGINDIN
Permanent Address: Binondo, Manila
Mobile #-
Email:-WORK EXPERIENCES:
November 2021 - September 2023 ● Doxa7 Solutions Inc.
Service Delivery Representative
● Supported the company’s client, PipelineCRM as a Customer Care Specialist
● Responsible for email management, chat and phone support
● Ensured that customer concerns were addressed and resolved in a timely manner
June 2022 - March 2023 ● Blue Mountain Loans
Freelance Loans Closer
● Evaluated and verified that all terms and closing conditions for the loan
● Provided phone and chat support to customers who are interested in getting a loan
● Ensured that the customers are given proper guidance on how to proceed with their
loan application
September 2021 - March 2022 ● Appen
Automatic Speech Recognition Supervisor
● Provided support to agents regarding the process of transcribing audios
● Coached agents to ensure that they meet the standards and metric requirements
● Acted as support during training of agents
September 2020 - October 2021 ● Dexcom Philippines Inc.
Technical Support Representative
● Supported clients via calls in troubleshooting their Continuous Glucose Monitoring
Device
● Documented Service Requests in Oracle
● Responsible for processing product replacement orders
July 2018 – Feb 12, 2020 ● Deltek Systems Philippines Ltd.
Associate Operations Specialist
● Supported clients via chat, phone and email regarding their Deltek University concerns
● Acted as a Virtual Producer of Virtual Live Classes and helped instructors and
participants in resolving any technical issues they encounter during the sessions
● Responsible for providing LMS access to new clients after successful sales
● Performed asset manager tasks and made sure that learning materials were uploaded
and updated correctly in the LMS.
Aug 2015 – June 2018 ●Ubiquity Global Services
Team Lead: Nov ‘17 – June ‘18
● Site Product Champion for the whole account
● Managed a team of not less than 15 people
● Provided coaching and feedback to help maintain if not improve agents’ performance
● Assisted in training and onboarding of new hires
● Participated in Business reviews
Senior Agent: July ‘17 – October ‘17
● Handled escalation calls and made sure that concerns are cautiously handled to avoid
any business loss
● Meticulously logged notes about incidents to ensure that customers’ concerns are
tracked accordingly and to help team leads address areas for improvements of agents
Customer Service Representative – Aug ’15 – June ‘17
● Handled inbound calls for different financial accounts.
● Ensured that customer concerns were properly documented
June 2014 – Feb 2015 ● Teleperformance
Technical Support Representative
● Supported customers via phone calls regarding their cable, internet and landline
concerns
● Schedule technician visits whenever necessary
March 2009 – September 2009 ● Medialink Contact Solutions Inc.
Customer Service Representative
● Took care of inbound and outbound calls regarding Grant Instructor Kit that provides US
residents
information about government grants
● Promoted consulting services to help interested individuals in writing effective grant
request letters
November 2008 – Feb 2009 ● Joomong Trading Corp.
Admin Assistant
● Assisted in documentation of sales report for a newly-launched cigarette brand in the
Philippines
August 2008 – October 2008 ● 2nd Life Internet Cafe
Storekeeper
● Managed time-in and out of customers
● Performed printing and typing jobs
February 2008 – May 2008 ● Jollibee Foods Corp. 168 Mall
Counter Crew
● Took and prepared customers’ orders
● Responsibly handled payments
TRAINING & OTHER ACTIVITIES:
● Korean Cultural Center in the Philippines Elementary Korean 1 September 2012 – Dec
15, 2012
● Rei_vhen’s Internet & Gaming Zone Entrepreneur July 2010 – July 2015
QUALIFICATIONS:
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Problem-solver, collaborative, critical-thinker
Highly trainable and fast-learner
Skilled in using MS Office and other computer applications
Hard-working & responsible
EDUCATIONAL BACKGROUND:
Tertiary: Pamantasan ng Lungsod ng Maynila
Address: Intramuros, Manila
Course: BS Chemical Engineering (Undergraduate- 76 units completed)
Years Attended: 2005 – 2006
Secondary: Jose Abad Santos High School
Address: Binondo, Manila
Year Graduated: 2005
Primary Pedro Guevarra Elementary School
Address Binondo, Manila
Year Graduated: 2001
CHARACTER REFERENCES: (Available upon request)
