Raulter Algar
General Virtual Assistant
Resourceful and experienced worker offering expertise in customer service, travel coordination,
and file management. Detail-oriented team player with strong organizational skills. Handles
multiple projects simultaneously with a high degree of accuracy.
Experiences
August 2023- Present
Remote/International Client
Virtual Assistant /Lead Generation Specialist
Phone:
(+63)-
Email
-
LinkeIn:
https://bit.ly/3UBIROE
Address:
Basak Pardo Cebu City, Philippines 6000
Education:
in
2019
- Bachelors Degree
Information and Technology at
University of Cebu(Main)
Providing basic remote administrative support, managing calendars, correspondence, and travel
arrangements.
Conducting research, compiling reports, and assisting in project coordination.
Delivering exceptional customer service, and resolving inquiries promptly and courteously.
Utilizing Microsoft Office Suite and virtual communication tools for efficient task execution.
Organizing internal files and updating records as needed
October 2021- Present
Optum Global Solutions l I.T Park Lahug, Cebu City, Philippines,6000
Customer Service Advocate
Handling inbound calls for Prior Authorization medication requests. Processing 40+ Prior
Authorization fax cases daily.
Making 60+ daily outbound calls every day to update Members and Providers on Prior
Authorization status.
Explaining copay breakdowns for medication refills at 67,000+ community pharmacies.
Managing information related to over 67,000 community pharmacies, facilitating seamless
medication refills.
November2018 - April 2019
TechMahindra | W Geonzon St, Cebu City, Cebu, City, Philippines, 6000
HR/Admin Assistant (intern)
Supported HR Department with ad-hoc admin tasks.
Conducted screening and orientation for hiring process guidance.
Managed applicant data in an internal spreadsheet.
Supplied leads for daily successful applicants.
Stayed current with HR trends and best practices.
July 2018 - January 2019
Global Empire Corp. l Osmena Blvd, Cebu City, Philippines,6000
Expertise
Computer Proficiency
Communication skills
Deadline driven.
Attention to detail.
Multi-tasking
Advanced research skills
Email Support Representative
Provided excellent customer Support via email about products and services.
Clarified inquiries and/or complaints about the products and shipping.
Determined methods and costs of shipping and affixing shipping labels.
Processed refunds for products damaged, lost, and incorrect orders.
May 2017 - September 2017
Teleperformance l I.T Park Lahug, Cebu City, Philippines,6000
Reservation's Agent
Assisted customers in booking hotel reservations.
Collected payments and paid fees.
Worked with clients to determine their traveling needs by referring to alphabetical or
geographical directories to answer questions and provide telephone information.
Coordinated with over 169 hotel chains in the US to confirm Hotel information.
Researched hotel availability and hotel amenities offered.
Maintained client information and financial records.
Language
English Filipino
Awards and Certificate
Social Media Marketing Online Course 2023 (HubSpot Academy)
