Raul Fellipe P. N. Domingos-+55 -
https://www.linkedin.com/in/raul-netto/
Ipatinga, Minas Gerais, Brasil
Potfolio - Programming: https://github.com/raulfnetto
Professional Summary
A professional with experience in operational management and information technology, focusing on process
optimization and the development of strategic solutions for performance improvement. At EZ Dental Billing, I
was responsible for leading teams, implementing efficient processes, and increasing productivity through
strategic planning and innovation. I possess knowledge in data analysis, programming (C and Python),
databases (SQL), and technical support, with practical IT experience gained through internships and previous
roles.
Professional Experience
Integration Manager
EZ Dental Billing LLC - Nov 2023 - Feb 2025
Boston, MA, USA
Supervision of daily operations, ensuring that performance, quality, and service expectations are met.
Development of strategies to improve customer satisfaction through swift and effective complaint resolution.
Creation of a positive work environment by strengthening relationships among team members. Promotion of a
collaborative spirit, encouraging participation in various project tasks.
Department Supervisor
EZ Dental Billing LLC - Jul 2023 - Nov 2023
Boston, MA, USA
Supervision of the Claims Department, with a focus on problem resolution, ensuring the smooth operation and
high performance of the team. Implementation of process improvements, leading to a significant reduction in
errors made by agents. Training of new employees, ensuring efficient adaptation and an increase in work quality
within the department.
International Billing Specialist
EZ Dental Billing LLC - Jun 2022 - Jul 2023
Boston - MA -EUA
Responsible for providing administrative support to dental offices in the United States, ensuring operational
efficiency and organization. Involved in process management, billing, and customer service optimization.
Implementation of improvements that resulted in a substantial reduction in outstanding amounts for two clients
under my responsibility, directly impacting the financial health of the offices. This performance led to my
promotion to Supervisor, reinforcing my commitment to operational excellence and my ability to offer solutions
to improve productivity and patient experience.
IT Assistant
DentalVidas Health Plan - Nov 2021 - Jun 2022
Ipatinga - MG - BR
Responsible for technical support and troubleshooting for associated units, ensuring efficiency and quality in
service delivery. Creation and modification of data in the system, ensuring integrity and accuracy of
information. Implementation of improvements in service processes, reducing response times and increasing user
satisfaction. With experience in data management and technical support, focusing on delivering effective
solutions to optimize operations and system performance.
Education
Bachelor's Degree in Computer Science
Cruzeiro do Sul University, (Brazil)
Expected Graduation: Dec 2025
Internship in the IT Department
Unica University of Ipatinga
Completion: Nov 2021
Skills
Leadership
Critical Thinking
Data Analysis
Strategic Planning
Conflict Management
Quality Control
Innovation and Continuous Improvement
Teamwork
Time Management
WordPress
Programming (C and Python)
Graphic Design (Photoshop)
Database (SQL)
Microsoft Office
Google G Suite Workspace
Requirements Gathering
Languages
Portuguese - Native
English - Advanced (C2 Advanced - EF SET Certificate) and (C1 Advanced - ILAC - International
Language Academy of Canada)
Japanese - Basic
Licenses and Certifications
Managerial Computing
CNI | Mar 2015 - Jan 2016 (Brazil)
PC Assembly and Maintenance
CNI | Mar 2015 - Jan 2016 (Brazil)
IT Fundamentals: Hardware and Software
Fundação Bradesco | Jun 2021 (Brazil)
C: Understanding the Language of Languages
Alura | Mar 2023 (Brazil)
Python Programming - Basic
Fundação Bradesco | Jul 2024 (Brazil)
Object-Oriented Development with Python
Fundação Bradesco | Jul 2024 (Brazil)
Creating a Project with Graphical Interface in Python
Fundação Bradesco | Jul 2024 (Brazil)
Photoshop 24H
SAGA | May 2021 (Brazil)
Executive and Conversational English
Lumynus | Feb 2019 (Brazil)
I also hold several other certifications in the field of programming.
4o mini
Achievements
17th OBA (Brazilian Astronomy and Astronautics Olympiad) - 3rd Place
Brazilian Astronomical Society | 2014 (Brazil)
Municipal Chess Championship - 1st Place
FBX (Brazilian Chess Federation) | 2012 (Brazil)
