RATNA AGUSTINA
C-Level Executive Assistant
Dynamic Executive Assistant with high-level support experience,
known for exceptional organizational skills, strategic planning, and a
proactive approach. Expert in managing complex schedules, leading
project initiatives, and committed to driving efficiency in fast-paced
environments.
Work Experience
LOCATION
Indonesia
PHONE
-
EMAIL-
in LINKEDIN
https://www.linkedin.com/in/ratnaagustina-83440b92/
Education
Bachelor of Arts
In Foreign Language
Dian Nuswantoro University
Oct 2012
Skills
Strategic Planning
Project Management
Stakeholder Engagement
Database Management
Microsoft Office Suite
Event Planning
Executive Assistant to COO
PT Bhimasena Power Indonesia l Dec 2013 - Present
• Masterfully manage the COO’s complex calendar, ensuring
efficient prioritization of appointments.
• Coordinate domestic/international travel, optimizing
itineraries for cost and time efficiency.
• Facilitate communication as a key liaison between the COO
and diverse stakeholders.
• Implemented a digital filing system, improving document
retrieval efficiency.
• Manage sensitive executive communications with the
utmost confidentiality.
• Organized corporate events for up to 300 attendees,
overseeing all logistics.
• Prepared comprehensive presentations for board meetings.
Guest Relation Officer
Crowne Plaza Hotel l Dec 2012 – Dec 2013
• Greet guests upon arrival in a warm and professional
manner, providing positive first impression.
• Respond to guest inquiries via phone, email, or in person,
providing accurate information about hotel amenities,
services, and local attractions.
• Facilitate smooth check-in and check-out processes.
• Provide luggage assistance, transportation, and guest
information as needed.
• Anticipate and fulfil guest needs, offering personalized
assistance with special request, such as providing
amenities or customized care, while coordinating with
relevant departments, enhancing the guest experience.
Guest Relation Officer
Grand Candi Hotel l Dec 2011 – Dec 2012
• Confirming travel arrangements and making adjustment for
late check-outs and early check-ins as needed.
• Reviewing arrival lists to identify VIP guests.
• Greeting VIP guests and serving as a point of contact for
handling their needs throughout their stays.
• Providing information about services, amenities, and local
attractions.
• Recording all customer interactions in a logbook or
customer relationship management database.
• Empathizing with upset guests and helping to resolve their
issues.
