Ratha Jegatheson
$100/hr
Technology leader in PM, QA, and project delivery across key industries
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 47 years old
- Location:
- Petaling Jaya, Selangor, Malaysia
- Experience:
- 25 years
ATHA JEGATHESON
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- |-| Petaling Jaya, Malaysia
Professional Summary
easoned technology leader with 25+ years of experience delivering complex software, QA, and digital
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transformation programs across telco, finance, government, and enterprise domains. Proven in leading
national-scale initiatives, building high-performing teams, and working with Fortune 500 clients. Skilled in
aligning technology with businessstrategy,managingrisk,anddrivingAgileadoption.Frequentlyengagedin
ministerial briefings, audits, and strategic recovery of critical projects.
Key Competencies
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roject & Program Management (Multi-site, Global Delivery)
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Team & Capability Building (Support, QA, Labs)
Stakeholder & Client Engagement
Agile, Scrum & SDLC Execution
Quality Assurance & Test Management
Process Improvement (CMMI, Six Sigma)
Team Leadership & Cross-Functional Collaboration
Risk, Change & Release Management
Technical Documentation & Reporting
Training, Coaching & Mentorship
Tool Proficiency: JIRA, MS Project, TFS, Trello, Asana, Zendesk
Professional Experience
JV Consulting
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Principal Consultant
May 2015 – March 2021 (6y); Nov 2022 – Present (2y+)
ed and delivered technical consulting, project management, and QA strategy engagements across
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government, banking, healthcare, and enterprise clients. Projects spanned digital transformation, process
improvement, training, and system quality oversight.
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ra Suria Ecopreneurs: Directed end-to-end technical management for a waste management
application (projected RM8M), overseeing architecture, development, and post-deployment support.
● CIMB (Banking): Designed QA governance and project management frameworks; introduced
risk-based testing approach, improving defect detection by 28%.
● Ministry of Finance (MOF):
○ Delivered project management training to 20 civil service participants.
○ Led requirements engineering and test management for the Object Based Budgeting
(MyResults) system, reducing post-release defects by 67%.
● Dutch Lady Milk Industries: Conducted Business Agility training for 70 people.
● Century Software Malaysia: Provided DevOps and Software Process Methodology training, enabling
transition to automated CI/CD pipelines and Agile workflows.
● Xcess Networks: Managed full lifecycle delivery (web/mobile) of the Proventus Enterprise Task
Management System; led team of 8 developers and QA across a 18-month project timeline.
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un & Bradstreet: Executed performance/load test strategy for reporting engine; identified critical
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bottlenecks that improved report generation by 2x.
● MAMPU:
○ Developed Technical Architecture Document for the Database Listener component.
○ Led Independent Verification & Validation (IV&V) for MyGDX, coordinatingtestexecution,risk
review, and compliance reporting.
● JKR/NISASolutions:ConductedprojectqualityassessmentfortheeParlimen(DewanRakyat)system
using ISO/IEC 25010 benchmarks; introduced early-stage defect detection andresolutionprocesses,
reducing post-release defects by 32%.
● Perkeso: Provided end-to-end quality management consultancy for the Pintar platform.
● Ministry of Health (MOH): Led technical implementation strategy and feasibility planning for the
Integrated Healthcare System (IHS); collaborated with multi-agency stakeholders to deliver a
national-level digital health proposal and working system prototype.
entury Software (M) Sdn. Bhd.
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Project Manager
Mar 2021 – Oct 2022 (1y 6m)
anaged the end-to-end delivery of the RM17M Commercial Vehicle Transport System for Agensi
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Pengangkutan Awam Darat (APAD) undertheMinistryofTransportMalaysia,ensuringon-time,within-scope
completion across geographically distributed teams in Malaysia and India.
pearheaded a hybrid Waterfall-Agile methodology to balance evolving requirements with structured
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milestone delivery.
● Managed a 52-member cross-border team (technical, QA, business) across Malaysia and India;
accountable for hiring, performance, and team cohesion.
● Defined and managed project scope, schedule, WBS,qualitystandards,anddeliveryobjectivesfora
RM17M national-level system.
● Contributed to all delivery phases including technical documentation, design reviews, process
walkthroughs, and deployment planning.
● Maintained delivery within budget through meticulous cost tracking and resource planning.
● Led contract lifecycle management for customers, vendors, and suppliers — from drafting and
negotiation to execution.
● Delivered monthly technical briefings to APAD senior leadership and Ministry of Transport (MOT)
Secretary-General, aligning outcomes with national digitalisation goals.
● Actedaskeyliaisonacrossmultiplegovernmentagenciesandthird-partyvendors,resolvingtechnical
and compliance-related issues.
● Oversaw risk and change management, executing mitigation plans and escalating where necessary.
● Maintainedcomprehensiveprojectdocumentationandchampionedcontinuousimprovementinproject
governance and delivery.
ctix Sdn. Bhd.(acquired by Amdocs in Sep 2013)
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Senior Quality Assurance Manager
Feb 2010 – Mar 2015 (5y 1m)
uilt the QA department and support functions from the ground up to support a USD$55Mmobilenetwork
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management system (LTE/4G, SON) for Japanese telcos, resulting in successful rollout across 9 sites.
uilt the QA department and test lab - led full setup includinghiring,workflows,tools,environments,
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and SLAs.
● Developed the QA roadmap and test process framework; scaled operations across global teams.
● Designed and implemented an Agile-DevOps lifecycle with continuous integration.
● Created ActiVATE, a CI automation tool that reduced testing cycle time from 10h to 5.5h.
● Executed end-to-end QA activities: system, integration, performance, and security testing.
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ed cross-functional coordination and stakeholder engagement across 5 countries.
● Introduced Escaped Defect Analysis using Pareto charts to identify and mitigate root causes.
● Delivered technical documentation, user training, and post-mortem analysis to ensure release
readiness.
● Spearheaded 2nd/3rd-level support operations, including on-site customer issue resolution.
● Authored and presented a paper on test automation at a major QA conference.
IMOS Berhad
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Test Manager - Test Centre of Excellence
Mar 2008 – Jan 2010 (2y)
ed 60-person QA teams across 3 clusters and 2 locations, managing 8 high-impact R&D projects under
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ministerialvisibility.BuiltMalaysia’sfirstUsabilityLab,pioneeredhardwareandsecuritytestpractices(Makcik
PC), and implemented test automation for hardware devices. Deliveredshowcasestoministersandvisitors,
drove CMMI Level 5 achievement, and provided test readiness sign-offs to senior management.
ed high-impact “Special Projects” portfolio under ministerial oversight; managed 8 projects across
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hardware, cloud, and semantic tech domains.
● Built and led a 60-member QA team across KLandKulim;responsibleforhiring,coaching,resource
planning, and vendor engagement.
● Pioneered hardware QA at MIMOS with Makcik PC tablets; automated device testing using Shell
scripting, reducing test time from 1.5h to 7m per device.
● Co-created the MIMOS Test Lab and Usability Lab - first of its kind in Southeast Asia.
● Designed and implemented test strategies for system, usability, reliability, regulatory, and security
testing.
● Authored core SOPs: SystemTesting,HardwareTesting,Usability,Security,andPerformanceTesting
guidelines.
● Presentedtestresultsandrecommendationsinexecutive-levelProductReadinessApproval(PRA)and
monthly commitment meetings.
● Delivereddemosandwalkthroughsforministers,foreigndignitaries,andagencyvisitorsduringnational
showcases.
oftware Quality Engineer - Process, Tools & Six Sigma Department
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Mar 2007 – Feb 2008 (1y)
edQAprocessgovernanceandtooldeploymentacrossnationalR&Dprojects,contributingtoCMMILevel5
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in 1 year and driving Six Sigma-based process improvements.
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anaged QA processes for GRID Computing, MOSTI Fund Delivery, and Makcik PC software projects.
● Conducted process audits, test and release readiness reviews; authored Quality Management Plans
and process documentation.
● Contributed to CMMI Level 3 achievement (in 10 months) and Level 5 achievement (in 1 year).
● Deployed and administered IBM Rational tool suite (ClearCase, ClearQuest, ReqPro); developed
backup scripts and IDE integrations.
● Achieved Six Sigma Green Belt (96%) and White Badge (100%) certifications; led process
improvement on inspection workflows.
otorola Multimedia Sdn. Bhd.
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Technical Lead - CDMA AEMS Test
Jun 2005 – Feb 2007 (1y 9m)
ed AEMS EVDO and Performance Management testing across global teams; owned full E2E test cycle,
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improved throughput 18x, and acted as customer liaison and team lead during PM absences.
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o-led AEMS FM and PM teams; later fully led EVDO and PM test streamswithend-to-endsystem
knowledge.
● Increased test case execution from 3/day to 56/day by streamlining test methodologies.
● Key contact for AEMS across US, Japan, China, India, Israel, and Cork; managed all technical
escalations.
● Trained in Fort Worth (US) on EVDO; demonstrated initiative by assuming ownership post-training,
backed by strong performance feedback.
● Represented Malaysia team in Japan for Jap-Lite feature testing; trusted by clients/stakeholders,
leading to multiple repeat engagement requests.
● Deputised as Project Manager; led team meetings, progress tracking, stakeholder engagement.
● Received “Bravo” award by CDMA head; consistently consulted by project manager for critical
decision-making, reflecting trust in judgment and expertise.
● Conducted internal and induction trainings; part of Motorola Training Committee and certified trainer.
oftware Development Engineer - Honda ECU
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Nov 2003 – May 2005 (1y 7m)
eveloped and validated Honda OnePack application in C++;introducedprocessimprovementsandtrained
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Japan engineers.
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ed C++ development of core application features for Honda ECU platform.
● Verified and validated design documentation and Japan code deliveries.
● Established release/configuration management processes; conducted process training for Japan team.
oftware Development Engineer - WLAN Application
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May 2003 – Oct 2003 (6m)
Contributed to WLAN app development using C++; led ClearCase repo and supported CMMi audits.
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uilt Wireless LAN application modules in C++; performed unit/component tests.
● Managed ClearCase source control for the team; involved in CMMi Level 5 appraisals.
oftware Test Engineer - OMCR SST
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Jan 2002 – Mar 2002 (3m)
Pioneer tester for CDMA OMCR; introduced bug-catching automation and trained peers.
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onducted subsystem testing in Linux environments; automated test tasks using Shell scripts.
● Developed bug-detection scripts, managed test results, daily reports, and repository setup.
● Recalled to iDEN SMS project by customer due to high performance and reliability.
oftware Development Engineer / Build & Release Manager - iDEN SMS
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Aug 2001 – Dec 2001, Apr 2002 – Apr 2003 (1y 6m)
Managed build/release infrastructure, developed UI features, and co-built a remote testing tool.
wned versioning repository, builds, and release cycles via Rational ClearCase, ClearMake, and
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Multisite.
● Ported and optimized RedBuilder tool, reducing build time from 8 hours to 30 minutes.
● Co-developed iRemote tool for remote phone testing; supported US, Penang, KL teams.
● Designed and executed test plans, performed device testing, and flashed builds via xFlash.
● Coded SMS UI in C; led peer reviews and participated in CMM appraisals.
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● Handled defect tracking and resolution using ClearDDTS.
egend Concept Sdn Bhd
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IT Programmer
Sep 2000 – Aug 2001 (1y)
andled full-spectrum IT support, developed internal systems, and contributed to tender processes and
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customer engagements.
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eveloped a custom tendering application to support business operations.
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Maintained company computer systems and set up office LAN infrastructure.
Engaged with customers to support tender acquisition and follow-ups.
Provided general office support, including documentation, phone handling, and admin tasks.
Gained strong interpersonal and communication skills through customer-facing responsibilities.
Education
B.IT in Computer Systems, Charles Sturt University
Professional Certifications
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ix Sigma Green Belt (GB) - Six Sigma Advantage, 2007
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Certified Tester Foundation Level (CTFL) - ISTQB, 2008
Certified Tester Advanced Level - Test Manager (CTAL-TM) - ISTQB, 2009
Prince2 Practitioner - APMG International, 2015
HRDF Certified Trainer - HRDF, 2017
Professional Scrum Master (PSM 1) - scrum.org, 2017
Accredited Software Test Automator - International Software Test Institute, 2019
Certified DevOps Architect - International DevOps Certification Academy, 2019
Introduction to Design Thinking - Microsoft, 2019
Agile Software Development - ETH Zurich, 2019
Time Management Mastery: Productivity & Goals - CRFT Productions, 2024
Languages & Technical Proficiencies
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anguages: English (fluent), Bahasa Malaysia (fluent),Tamil (basic), Hindi (basic)
● Tools: MS Project, Trello, Asana, Microsoft Team Foundation Server, JIRA, Zendesk, Google
Workspace
● Methodologies&Frameworks:SDLCs,DevOps(deliveryoversight),Agile,Scrum,CMMI,SixSigma,
ISO/IEC/IEEE 29119 (Software Testing)
Soft Skills
Executive & Strategic Leadership
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ision & goal alignment
● Stakeholder & ministerial engagement
● Policy influence & cross-agency collaboration
Operational & Delivery Management
● Risk & change leadership
● Process improvement & governance
● Results-driven execution
People & Team Leadership
● Coaching & team growth
● Conflict resolution & motivation
● Talent acquisition & capability building
Communication & Influence
● Executive reporting & briefings
● Cross-functional collaboration
● Training & thought leadership
Papers, Tools, Innovations
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ool:Redbuilder- Automate software builds and software executable generation
● Tool: CSA Tool - Configuration Status Accounting tool to auto-generate reports identifying misused
software file versions
● Tool:Honda DEVTL- Compiler for all Honda embedded source code
● Tool:AEMS TAF- End-to-end test automation framework for AEMS NMS
● Tool:Self-test Jig for Mobilinux Tablet- Automated pre-test hardware/software sanity check
● Tool:ActiVATE- CI test framework with automated deployment, health checks, tests, and reporting
● Patent (disclosed):Bluetooth Headset Retrieval Mechanism- (ID: CML05241THING (44296))
● Paper (presented): MeasuringUserExperience:CommonSenseandStatisticalApproachtoUsability
Testing- MSTH Q-Portal, 2009
● Paper (presented): Developing a Test Automation Framework for Network Management Software
Testing- Next Generation Testing Conference 2014
● Paper (published):The Software Tester’s Shifting Perspectives
Additional Information
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eferences available upon request.
● Certificate copies available upon request.
● Due to scam/spam calls, please initiate contact via WhatsApp to schedule a call.
Ver 2.1, June 2025
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